11/1/2010 1:43 PM (PST)
Dina,
Bank of America have an excellent rating with the BBB. You may want to contact the BBB who handles their file to see if they have any type of pattern in their complaints regarding their loan modification services.
If you cannot resolve your complaint directly with Bank of America, you may file a complaint with the BBB. Here's the link to the report: http://www.bbb.org/charlotte/business-reviews/banks/bank-of-america-in-charlotte-nc-100421
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