6/30/2010 10:05 AM (PST)
This company has a pattern of complaints with the same allegations. Your best recourse is filing a dispute with your credit card company and filing a complaint with the Internet Crime Complaint Center but still follow up with a BBB complaint for the record. Since they have a pattern of not responding to complaints, they may not respond but at least it will be on file.
You can file your complaint at their BBB report above your question and file your complaint with ICCC at www.ic3.gov