I have used Angara to purchase a really nice Tanzanite ring this past year, and I couldn't be happier with my purchase.
I looked around at local jewelry shops, and they just didn't have the selection or prices that Angara had.
I would have to say that the best part was being able to pay the ring off in payments, and having it sent to me right away.
Thanks a lot Barbara, and Angara, for helping me along the way.
Posted on 7/15/2011
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Wonderful company
I want to thank Barbara Stein, Angara Jeweler, for outstanding work and help. She has an outstanding knowledge in the gemology area, plus her personal ability to treat people nicely makes the jewelry pieces I purchased with her help especially valuable.
I have purchased at this point three pieces of jewelry from this company, and all of them have been of excellent quality. It is hard to believe that I get more help and assistance from an on-line company than any local jewelry store. Barbara has a gift for
treating people with so much respect and care that makes me want to go back for more purchases.
Posted on 5/19/2013
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Fantastic experience with Angara Jewels
The best part of buying Jewels from Angara is getting to speak with Barbara Stein, shes authentic, caring, warm, friendly, and yes, loving! You just dont get that kind of human connection with any business these days! She was fantastic in assisting me,
and made absolutely certain that I was totally thrilled with my purchase. I purchased an heirloom tanzanite split shank ring. This ring is everything I dreamed of. I have wanted a tanzanite ring For decades. The compliments I get are amazing and the quality
and color of the stone will make your eyes dance with delight. I highly recommend Angara and especially Barbara Stein. You will be so thrilled with her and whatever you purchase! Rose
Posted on 5/15/2013
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Awesome Customer Service
Customer Service at Angara is very very helpful. Kind and courteous and takes the time to get to know their customers and works with them until the end, the final beautiful jewelry. I bought many beautiful awesome jewelry pieces from Angara. I had some
custom made just for me. Now, they even sell the custom made items I had designed for me. Barbara and Mary are the best! The jewelry is high quality all the way. I would recommend them to everyone. I have an absolute stunning tanzanite collection. The tanzanite
sparkles unbelievable. The diamonds are brilliant and stunning. I have many other beautiful earrings that I bought from Angara. I had another hole put in my ears so that I can wear studs in the back and dangles in the front. I love Angara and will always buy
from there forever!!!! Thank You! Terry
Posted on 4/29/2013
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Very disappointed on such a special occassion
In this review I have tried to enclosed 2 pictures (photos tell 1000 words)which could show the 2 flaws on the ring. Unfortunately my future wife identified these four days outside the warranty as I had the ring for a few days before I proposed: 1. One
of the 32 diamonds is slightly yellow (and accordingly to the jeweller it's definitely not dirt just a different type of diamond, the same quality but a different colour). From the picture/description of the ring on the website it appears all the diamonds
should match in colour and quality; 2. After further examination from the jeweller, he also acknowledged a weakness near the shoulder of the ring (like a cut/bubble on the metal which can be rectified with a laser) I contacted Angara and found Barbara to be
less than sympathetic to the situation considering I had spent so much with the company. I had expected a far superior service. On raising the points above, they requested that I send back the ring (no problem with this), however they wanted me to cover the
insurance and the cost of shipping myself and were not prepared to refund these costs if they did find a problem with the ring. From Portugal to the US this will be a huge expense and it will be cheaper for me to rectify the problem with the jeweller here.
Over all this experience has been a disaster and not the start to the new life I wanted with my wife to be. I hope this review will makes you think twice about using Angara, especially when giving such a precious and meaningful gift. After posting my review
into Trustlink and Angara’s facebook page highlighting my experience with Angara and customer services, I was surprised to find that I was contacted by Barbara over the phone. She was very polite, friendly (not at all like she appeared during our e-mail conversations)
and tried to rectify the situation. Barbara very kindly offer me the possibility to send back the ring through a Portuguese courier company of my choice explaining to the Customs that the reason behind it would be for repair purposes. A cheque of 100 dollars
would have been forward to me to helping me paying these expenses. In terms of insuring the ring I would have to deal with it on my own. After arriving to Angara’s headquarter in Los Angeles, the flaws found on the ring would be repaired accordingly and delivered
back to any destination I wanted. All customs fees would be paid by Angara. I agreed with Barbara, this was minimum I had expected. However, and after speaking with the courier company they confirmed me that the only way to dispatched the ring back to the
States would be if I had an invoice from a local company in Portugal. By being a private customer and it does not matter if I can prove through an invoice from Angara that I bought them the ring, accordingly to the Portuguese Legislation I cannot send this
type of product back to the States. I was back square one! I explained the customs situation to Angara and suggested that they should try to understand or make people aware of the difficulties to return goods if they are faulty. This type of information would
have been very useful and could have avoided these complications. I told Barbara that it wouldn’t be possible for the reasons mentioned above. I suggested Angara make a good will gesture of €900 to spend on any other of Angara’s products to compensate me and
my fiancée to try to rectify the situation. Barbara offered us $300. I understand that Angara have tried to rectify the situation and custom legislation is not in their favour but at the end of the day Angara provided us with a faulty product have had to rectify
at our own expense.
Posted on 4/10/2013
Business responded on 5/2/2013
We apologize for your disappointing experience at Angara.com At Angara we respect the fact that jewelry is purchased for very special occasions and wanted to contribute to your happy day. We did try to put ourselves in your shoes and offer the best possible service. Although you contacted us outside of the 30 day return policy we offered to repair the issues of concern and we would pay to send the ring back to you. Each country has different laws. Portuguese Law would not allow you to send the ring back to us. We have no control over this. Part of our alternative solution is to give you a $300 Angara gift card. The repair will cost you substantially less at a local fine jeweler. The situation is not optimal due to Portuguese law which is beyond our control, however we do feel the solution is fair.
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Insane "Customer relations"
I was given a ship date of 1 week for a gift card. I sent an email asking if they could send me the card number, like everybody else. Barbara sent me an email saying she tried to call me with an answer, but nobody picked up. Naturally, I asked if she could email it. She responded that she could email it, but I had to have a working phone # to fulfill the order. What? My phone works just fine, thank you. This exchange went back and forth. She never answered my question and told me that my "non-working" phone had raised an alert within the system. Apparently, my order could only be filled if someone answered my telephone. And all of this was done to a repeat customer.
In total, 8 emails were exchanged. The ninth was me cancelling the order.
This was by far the stupidest and most unproductive exchange I've ever had with a company.
My theories are as follows:
1. They gave me a discount on a gift card, which they probably shouldn't have. This was their way of angering me so much I would cancel the order.
2. Barbara is ignorant of standard business practices and is insane.
3. Barbara was getting a good laugh out of trying to give me a stroke
There is no way for me to paint a happy face on this. It was just stupid and futile.
Posted on 1/19/2013
Business responded on 1/21/2013
Hi Tom,
We strive to offer unparalleled customer service and apologize for the fact that your experience was far from a stellar one. We sell high value fine jewelry and follow stringent security measures to protect the credit card owners as well as ourselves. By and large, customers really appreciate our security measures. As part of the security process, we periodically confirm billing phone numbers - when we tried reaching yours, the calls did not go through. Thus, we requested a working phone number that is linked with your credit card. As you refused to provide one, we suggested that we cancel the order and immediately issue a full refund. Further, using a discount code on our Gift Cards is perfectly acceptable. We apologize for the inconvenience and frustration caused.
Yours sincerely,
Angara Customer Service
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Love Love Angara
I am a new customer and have ordered twice. The online chat helped me make a decision and she didn't disappoint me, She was wonderful her name is Barbara. I received my items in less then a week and was completely satisfied. The offering of 3 payments is the best!!!!I have only ordered Tanzanite so far and I have to say both my necklace and ring were beautiful!!!! I finally have found my Jewelry Store. Thank you Angara! You will be hearing from me again soon.
Have completed my 4th order with Barbara!!! She continues to help me make great decisions. If you want beautiful jewelry you definitely want to check out Angara and be sure to ask for Barbara. I promise you will not be disappointed!!!!!!
Posted on 7/18/2012
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Beautiful
OMG!! Just received my rings and they are GORGEOUS. Everything I was hoping for and more. I can't wait to proudly show them off. I just can't express in words how excited and pleased I am.
Thank you for all your help. You were fantastic. I couldn't have asked for better service. I will certainly promote Angara and your excellent
customer service.
Posted on 7/17/2012
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Angara Ring
I purchased a 3 stone tanzanite ring from Angara and was sure to read all the reviews prior to purchase. I did see a few negative experiences, but speaking with Barbara the sales person, was assured they offered the best quality ring and setting. I was very excited to purchase it and when it came and opened it looked as wonderful as the picture. However, after putting the ring on I noticed that the settings kept getting snagged on my clothing and noticed when I put a magnifying glass up to it that some of the prongs were broken and jagged.
I called Barbara and although wonderful with the sale, she now made it sound like I was complaining about a minor prong snag, however, both sides of the 3 stones had jagged edges and it scratched my skin when it moved and it snagged on to everything. Barbara finally agreed to have me send it back, however, after reading horrible return reviews, I decided to keep the ring and take it to a jeweler and have the ring repaired local. They stated the setting was very cheap and several prongs were cracked and missing.
I would have to say, I would not buy another ring from the company.
Posted on 4/11/2012
Business responded on 11/20/2012
We hope you are happy with your brand new Angara ring. We were happy to replace your ring. All of us hope that you are enjoying your make up gift. We really wanted to put a smile on your face. May your ring bring you happiness and sunshine during the coming year. If we can ever assist you in the future please know that we are here for you.
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Simply the best online shopping experience Ihave ever had
After looking for months to find the perfect ring and stressing over costs and getting something to match my fiance's tastes, I found Angara.com. The selection of gemstone engagement rings they have is out of this world, and the website is both intuitive and visually stunning. Another important thing to mention here is the fact that they make it absurdly easy to find and talk with a customer service expert while browsing. In my case, this person was Barbara... Stein, I believe, is her last name. She is the highlight of this review. She helped me shop without hassling me, she explained all about rubies and jewelry in general, and she was honest and upfront about everything. What's more, she checked up on me after the ring arrived (it was stunning, by the way), she showed a genuine interest in my engagement and when money got tight during my payments, she worked with me in a way that was more than just fair, it was downright kind. I couldn't recommend this site and the people behind it more enthusiastically. If you're looking for new jewelry, go to Angara and if you can, ask to talk with Barbara.
Posted on 2/20/2012
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Customer service went out of their way to help me out with my situation, they were amazing.
Posted on 10/11/2011
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Angara was very helpful. I talked to them using their online chat system before ordering, and the lady who helped me was able to get my ring adjusted to exactly the right size and shipped to me very promptly! The ring was also beautiful. Highly recommended!
Posted on 10/11/2011
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I just wanted to share with everyone that the sapphire engagement rings that we bought from Angara.com are awesome and we just love it. Apart from that the customer service rep was very helpful and she was very courteous. We will definitely recommend you to buy sapphire rings, other gemstone jewelry and diamond jewelry from Angara.com.
Posted on 10/11/2011
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We recently purchased a beautiful diamond sapphire ring from Angara.com and we like it so much. We are happy that after checking out many online jewelry stores, we chose Angara.com for sapphire rings as it has good value for money and good quality sapphire too. They have quite good discount / offers too. We recommend checking it out at least once before you decide to buy any gemstone jewelry or diamond jewelry.
Posted on 10/11/2011
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I believe Angara.com is one of the great gemstone jewelry and diamond jewelry sites. I thought of writing a review here after getting beautiful pair of sapphire earrings from Angara. The pear square sapphire and diamond dangle earrings in 14k white gold that I got are simply superb. It's the real value for money and style. I was very happy to see a very neat and clean new design they have recently launched. All the gemstone jewelry segments are easily navigable from the top menu bar, be it rings, earrings, pendants, engagement rings / bands, etc. birthstone jewelry, gifts, etc. I liked their recent diamond rings, earrings collection as it is quite exclusive than other sites which I have seen. The best thing I like about product selection is when you click on any product from the listing, it shows 3 similar design products with varied price range and quality to select before you add to cart. Moreover they have also shown mouse over product information on the product listing page which is easy to shortlist products based on specifications, if you can understand few of them:) However to an average person few things are easily understandable.
One more good thing about Angara.com is they have great offers on the home page only so easy way to get great deals instead of searching for discount coupons, promotion codes on other sites. Angara has also provided very good and speedy filtering of products on the left side of the product list which does not load entire page again and refreshes the products filtered instantly. They have also got few good new design products which I did not notice before. The live chat is also very handy for you to get answers to your queries instantaneously.
Angara.com also provided up to 120 products listing with good size of all product images which is helpful while surfing through the site. So, overall their new design gives me great surfing experience through the jewelry products and makes you shop online easier. I recommend to try it once and am sure you will like it too. - Amy
Posted on 10/11/2011
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I appreciate your willingness to work with me and even go "above and beyond", something you often don't see these days, particular with Internet shopping sites.
Thanks again.
Posted on 10/4/2011
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We just received our order. It is beautiful!!! We are very impressed with the quality and also the really good service! I am sure my son will propose this weekend. What is really great about all of this is he never could have gotten a ring this nice at a jewelry store especially for the money. he just graduated from college and naturally money is tight. Lastly, I was also impressed with the website. I liked how you were shown different levels of quality on one page. it narrowed down his choice. Cool! Thanks for everything!
Posted on 10/4/2011
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Very quick to answer the phone, return phone calls, and emails. They went above and beyond to ship the diamond ring out quickly and I couldn't be any happier with them. I had it independently inspected and appraised and it came back for far more then I paid meaning insurance won't be an issue. Very smooth transaction and I wouldn't hesitate to come back.
Posted on 10/4/2011
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Floored by the quick free delivery of my 6mm aquamarine.Not only is the stone eye-clean, it is loupe-clean as well. And the packaging, chocolate bar and polishing cloth were added surprises. This is a wonderful company with which to do business!! I most certainly order with confidence and recommend you to friends. Thank you very much!
Posted on 10/4/2011
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I just had to take the time to comment on the service and attention to detail I experienced through your website. My transaction for a diamond was easy, and your staff returned calls as promised. The diamond arrived in stunning packaging-- the padding lined with gold, a chocolate bar, and beautiful matching gift box. The little scented bag added to the excitement of receiving my diamond. Thanks for making my special moment spectacular!
Posted on 10/4/2011
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