Companies will HATE you if you use HIRERIGHT!
DON'T USE THIS COMPANY if you are thinking about it. Other companies who will receive calls from HireRight will HATE you. Here's why. If you call sales or customer service you get a friendly person in the US speaking english very clearly. That's great
- they want your money. If they need to verify someone they have someone outside of the US who CANNOT speak english leaving messages to verify employment. We have received a voice mail every day now and we can't call back because we don't UNDERSTAND the caller.
I have now wasted over an hour on this!!! I tried calling HIRERIGHT and they transfer me to the "bucket" and I wait and I wait until I hang up.
Posted on 5/21/2013
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HireRight Inc. is a joke when it comes to doing background checks
I recently accepted a contingent job offer from a company and they were using HireRight as their background check company. This company obviously has no idea on how to successfully get information for people they are researching. First issue I ran into
with this company is that there are 2 companies I worked for about 7 to 10 years ago and they claimed the could not verify I worked at either job, after endless attempts to respond to their requests asking for W-2 from previous employers I finally get ahold
of someone after 2 days of emails and phone calls where I get no return phone call I finally get someone on the phone. She tells me that they couldn't verify my employment, I assisted this rep with information on who to contact to get this information, the
problem is that I had already provided this information when I filled out the background check consent they just chose not to use the information I provided. Then I get a call from the recruiter at the company I was applying saying HireRight could not confirm
my High School graduation year or that I ever attended that school. At this point I am irritated beyond belief because this company would of been better off having me do my own background check because that is what I did for HireRight. So I let the recruiter
know I will contact my High school at the same number I provided to HireRight to get the info. I was on the phone with my High School for 5 minutes and 35 seconds. And in that time they had gathered my High School transcripts and faxed them to the recruiter.
So I asked the guy at my old school has anyone requested information regarding my transcripts and he said no one has called for transcripts in the last 6 mths to this school. So my question is why do large companies use this companies service if they are not
doing their job. Seems like a waste of company resources when I got all the information they needed about myself in a matter of 1 hour and it took HireRight a week and a half to get nothing.
Posted on 5/17/2013
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Terrible Service
constant communications problems between my University and Hireright. There was a false hold on my records at a third part academic records verification company that translated to Hireright not confirming my academic records. I called the University to
inquire and was told there was no hold on my record. After days of back and forth with Hireright I finally asked the Registrar to call Hireright to confirm my Academic status. The registrar called and told them of my dates and that there was no hold on the
record, to which Hireright annotated that there was. So I am currently on my second week trying to get this straightened out. There has been little effort on the side of Hireright to help in clearing up there mistake. If I were to contract out a similar service
in the future I would go to another provider.
Posted on 4/4/2013
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DDDDDoooonnntttt UUUUUSSSEEE!!!!!!
this company is a scam and could have you without a jod!!! this company ask me to send in my w2 forms. This company has incoorect dates for my prev jobs, Hireright pulled up criminal report from the age of 15 im 21 now nothing on my background. Hireright
said my pervs job said I never worked with the company...... I went to my pervs job and they said hireright didnt say my name the correct way.
Posted on 3/26/2013
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Hire Right Employment Checks
I handle HR at an agency and have recently been contacted three times in the last several months regarding employment checks of past employees. When the individual calls our main number, she/he asks the receptionist if she could help with an employment verification. HireRight has no idea whether the Receptionist is qualified to provide employment references and does not event ask who has the authority in our agency to do so. So far our Receptionist is smart enough to refer to call the HR dept. But wonder if she wasn't that smart?
Just based on my experience I would not trust that the information collected by HireRight is accurate.
Posted on 3/8/2013
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Hire-rite is the worst
This is the worst background checking company I ever had to deal with. I'm sure they will cost me this job. I was asked information on my last employers.. then was told it check out. now I have to send them W2's on ever last company that check out.. Why am I doing there job. If you got my soical security # you have access to all my history.. This process is taking so long, I'm sure they hired someone else who probably had one job their entire life. what a waste of money. I could have given my W2's to this company directly
Posted on 3/7/2013
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NEVER, EVER , EVER USE THIS COMPANY - NEVER ! Read why!
HireRight manner of business and their complete lack of communication between their own employees creates a vicious cycle of misinformation and downright false reports - just as the FTC found when they sued HireRight for 2.6 MILLION dollars because of their shoddy business practices, lack of response and inattention to detail.
I have been asked to provide the same information four times to different people and neither of the ones I spoke to had any record of receiving my information despite my copies and the copies I send to the company using them to background check me being forwarded to them again, after I provided it each time. It's as if they never receive email.
Initially their "researchers" claimed that the one of my former employers didn't exist. I provided the contact information again including names, email address, cell numbers and the personal cell number of the CEO of the company and a Google search link where the company shows up as the first entry on the search and screenshots of the company website and links! I have given the same information to four different people now and I then get another text message "alert" that they need the same information again. I reply to their email and also call the number listed in their email for support and THEIR NUMBER IS DISCONNECTED!
I have saved all my email correspondence and the voice mails I have received from their representatives and I defy anyone to understand what they are saying even if you speak their native tongue which I do.
Request, pleas and ultimately demands for help from their customer support have only served to generate another circle of incompetent requests for the same information and the same statement from their representative "the company you are speaking of phones are disconnected" - I even had their representative listen via speaker phone as I called my former employer and introduced their admin assistant to HireRight's representative - live! She confirmed her contact information to them and yet, she has not yet received a telephone call, email or fax contact of any type from HireRight. The representative personally assured me that he would handle this issue and repeated the contact information back to me. Guess what? ANOTHER text message followed by a email asking for the same information ASAP!
It's enough to drive one nuts and it will likely cause me to lose an opportunity for employment.
I guess I will need to do what others have been doing and contact the FTC and provide all my documentation, voice mails and replies from their "researchers". Is there an option for a ZERO or negative rating?
You would think after getting fined so heavily and the tons of complaints online they would get to the bottom of the problem...
Posted on 1/22/2013
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Unable to verify through VeriSign logo
I have been given a job offer with a company that uses HireRight to perform background check paperwork. When I began the necessary process in order to become quickly employed, I came to a halt at the redirecting to HireRight's web address.
Once redirected to the background check paperwork through HireRight, I noticed a VeriSign logo in the bottom left corner. I immediately turned off all popup blockers and clicked the logo to verify. Nothing happened!
I then repeated this process on my smart phone, as I had initially used a laptop, and was still unable to receive a verisign popup verification.
Needless to say, for a company that requires me to enter my very personal information (social security, w2, and address), I should be able to verify it as a trusted and secure site.
Because I have been unable to verify the logo, I have reason to believe their certificate is either falsified or expired. I refuse to put my information in their hands, thus automatically resigning me from being able to accept the job offer.
Posted on 1/9/2013
Business responded on 1/9/2013
Hi Tash, Thank you for bringing this to our attention.
Security is a top priority for HireRight and we are committed to protecting your privacy. We maintain stringent data security policies through our practices, processes and systems to ensure that your information remains safe and secure. Our current Norton Secured SSL Certificate, which is valid Jan 25, 2011 to Jan 24, 2013, can be found at:
https://trustsealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=ows01.hireright.com&lang=en
In the meantime, we will update the link on the VeriSign logo.
We apologize for any inconvenience. If you have any further questions, please feel free to contact us. Thank you.
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HireRight reported a discrepancy when there was none!
Hire Right reported a discrepancy with my education when there was none. When completing the requested information for my background check, I was not given the option to list a day of graduation, only the month and the year. When I received my "completed" report, I noticed that Hire Right put in the day of my graduation, even though I was not able to provide any. This of caused them to report a discrepancy with the date of my degree.
At the time when I was completing the form, I had completed all requirements for graduation and all that was left was to literally walk across the stage. If I was given the option to insert a date I would have inserted the 15th of the month, which was when the ceremony was held.
Hire Right, however, reported that I WROTE the 1st of the month as the day I received my degree.
I called several times, requesting them to change it but they didn't. They were not able to verify my masters degree because the third party they used, National Student Clearing House's database was not updated with graduates. I gave Hire Right all the contacts they could of used to contact the university to verify that I graduated.
They contacted the university, but because NSCH did not have a record of my degree, it was considered a discrepancy. Needless to say I was livid especially because I completed my masters degree with a 4.0 GPA! This technicality has delayed my hiring process, and I have no idea if the company will still hire me.
I believe, if the NSCH has not updated their database with graduates, then Hire Right should get in contact with the specific university and used that information as verification. Technicalities as such are detrimental to everyone who have recently graduated and needs verification that NSCH database is unable to provide.
It is Hire Rights job to do all the leg work for their clients and that entails utilizing secondary valid sources. After this ordeal, I filed a complaint with the FTC.
Posted on 1/8/2013
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Not what I expected
After reading the reviews I admit I was a bit skeptical. I have read that Hireright either delayed the process of getting hired, or requested documents from the potential employee. (W2 forms, diplomas, check stubs) However that was not the case. I received an email from human resources to complete the forms with Hireright. I did it that morning at around 1030am the same day. Sometime around 6pm that night, Hireright contacted me requesting a hard copy of the release form to be signed and faxed within 24 hours. I sent that around 8 pm. I got the call two days later from my job offering me the position. My background check had cleared. Hireright was on top of things. I give them 5 stars. Thanks hireright. Not all experiences are bad.
Posted on 1/4/2013
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Reported "discrepancy" when there was none.
My new employer used HireRight to verify my BA and PhD. HireRight could only verify my BA through a third party (NCSH) since I only completed my PhD two weeks before HireRight performed my background check. Moreover, HireRight obtained the incorrect dates of attendance of my schools from NCSH. After going back and forth with HireRight, and sending them my transcripts and proof that I submitted my dissertation, HireRight completed my background check, stating a "discrepancy" in my degree type, degree date, and dates of attendance (even though I had already submitted transcripts to them).
I called HireRight, and they put in a dispute for me to change my dates of attendance. However, they refused to remove the "discrepancy" in my degree date/type stating they could not verify my PhD through my university (my university does not update records until 10 weeks after the degree conferral date).
I find the use of the term "discrepancy" to be misleading and an inaccurate description of their screening. A discrepancy is a "A lack of compatibility or similarity between two or more facts". According to HireRight's transcript of my screening, there is no verification with my university about whether or not I received my PhD. Thus, there is no "second fact" that HireRight is comparing the NCSH information to. Hopefully, HireRight will take note of situations like this and in the future, categorize these situations as the more appropriate "could not verify".
Overall, I found HireRight to be extremely disorganized and very difficult to reach. In their transcript of my screening, they contacted my university during hours in which the offices were not open. Moreover, the contact number they listed in their email only had menu options for companies using HireRight and not the potential employees of these companies. I had to dig around and try quite a few times before I was able to reach someone to speak to.
Posted on 12/30/2012
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Reported imaginary "discrepancy", but eventually changed the report when I complained
HireRight was hired by my new employer to verify my employment application. I had reported my BA and my MS degrees. HireRight used a third party (NSCH) to inquire about my MS, and apparently NSCH reported back to HireRight about my BA only.
HireRight then sent a report to my employer saying that there was a "discrepancy" in my report, and the word was in a red font. They said the discrepancy was in the type of the degree that I had earned, and in the date that I earned it.
I called to complain about the word "discrepancy", which I felt was a provocative and inaccurate characterization of what they learned. I asked how they would have characterized it if they had gotten no information from NSCH. Answer: "Unable to Verify". I asked them to change "Discrepancy" to the more accurate and neutral "Unable to Verify", but they refused.
If I am trying to verify your claim that you were at the grocery store on Saturday, and I only find evidence that you were there a week earlier, this is not a discrepancy, since you could have been there both times. It is just irrelevant information. I am unable to verify your claim. Is this a difficult concept? Apparently so.
I strongly object both to their inaccurate characterization, and to their refusal to change it to something more accurate when I contacted them.
I have filed a complaint about this incident to the Federal Trade Commission, and will also file a complaint with my employer.
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UPDATE: After speaking to two levels of customer service people at HireRight,
and not getting anywhere, and after filing this review, I found the email address of the Data Correction Officer at HireRight, on the "Contact Us" page of their web site. I sent him the details, including the fact that I had complained to the FTC, and cc'd the CEO. I got a call very quickly, and they completely resolved the problem. So I give them one star for their original work, and 5 stars for fixing the problem once they got some prodding.
Posted on 12/11/2012
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Terrible
Currently in the process of a background check by HireRight.
The process seems virtually automated as, like many other reviewers point out, they have you fill out their forms and then later ask for W2s or 1099s like clockwork. As a company focusing on background checks you'd think they'd do more on their end, rather than ask to be spoon-fed all your personal info.
It is a hassle to use HireRight and their background checks are most likely inaccurate. Would not recommend HireRight.
Posted on 11/9/2012
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What a joke
Well, after receiving my first request for a companies w2's from 08 I had my doubts. After reading comments and complaints not only on this site but on others about HireRight it's finally become comical.
They have just requested w2's from the company I am presently employed by..to add insult to injury, the company who hired HireRight to do my background check is fully aware I am currently working for this company as, they are stealing me from them.
Obviously they do not call anyone....what a long strange trip it's been. I cannot believe anyone would list these clowns as their choice of background check companies.
No wonder they just paid out millions from an FTC lawsuit.
Posted on 9/7/2012
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Awful
I am the Admissions Coordinator at a school and receive the requests for verification. Their messages are always garbled, always lots of static and interference on the line, they often have our school information wrong, and it is very difficult to understand what they are saying and vice versa. When I ask for a release of information, it is always a hassle. I absolutely hate dealing with this company. They are awful.
Posted on 9/7/2012
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Should have read the review fist. Employers, do not use this service
What a disaster this outfit is. As an employer I signed up with this "company". 9 business days later still no contact. Had to go to other providers to get the service delivered. Absolute zero in terms of service. I had no idea such scam could exist in this industry.
Posted on 9/4/2012
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HireRight in a nut shell
The company I work for uses Hire Right, it's something a wonder anyone gets hired at all. Let me put it this way...
I gave Hire Right the contact info and address of my last employer. If you Google their name, they are the first result, always have been. Somehow, they still managed to call a company with a similar name in a state I had never lived before and said they couldn't verify my employment.
Not to mention the usual, providing them every W2, my degree, etc, basically doing their jobs for them.
But hey, it gives me hope for starting my own Mickey Mouse Fly By Night verification service. Hire a bunch of guys in the Phillipines to ask people for their W2s and use Google...easy.
Posted on 8/24/2012
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Very Unprofessional and rude. Do NOT waste your time!
I created an account, PAID, and PAID for two background checks on two new employees.
This company took my money, there were three charges. I received an email telling me of further paperwork that they needed that I do not have easy access to. My article of incorporation, and stamped DBA form. I had a contact to call. I called him and he was so extremely unprofessional and rude I thought it was a joke.
I wish that I had read the other reviews before I tried this company.
I would give them a zero star rating but it won't let me-
Posted on 7/23/2012
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Getting a lawyer for a lawsuit
I am an NYPD member straight out of the academy and I also went for a second job. Hire right did a background check and they said I am convicted felon for selling illegal substances in another state. Well people I have to say going thru the NYPD and FBI background checks I would of not of been accepted to the men in blue. I will be enjoying this lawsuit. By the way after proving to the HR at this second company and showing them my badge they realize something was not right. After a headache of proving them wrong I was offered the job.
Posted on 7/22/2012
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Disorganized company that takes their sweet time
Dealing with Hireright was a stressful experience. From day one it was a hassle, and my story isn't any different that the other reviews posted here. They wanted w-2's, pay stubs, phone numbers, and contact info for past jobs. In my case, the majority of my professional experience was done via volunteer work, so I had to spend the better part of a week calling them and reminding them that I had no w-2's due to my experience being with volunteer work. They still would email me every single day asking for the SAME information, though. I ended up talking to a rather nice customer service rep who told me their online system doesn't get updated regularly, and he told me to just ignore the emails. Good to know, but it didn't make me feel any better when I continually got harassed via email every day for a week straight. In the end, the stress these guys put me through wasn't a big deal and I got the job despite their efforts to take as long as humanly possible. I would strongly recommend that anyone dealing with Hireright talk to an HR rep at the company looking to hire you. Each time Hireright contacted me, I called HR instead of Hireright and the HR rep just laughed it all off. The HR rep obviously knew that Hireright were a bunch of boobs banging off walls like the three stooges. I'm not saying that all companies do this, but you have to understand that Hireright is a third party service, and they just call the numbers you give them. They aren't out to ruin someone's job chances, they're just trying to do their mundane jobs as quickly as they can so they can get to the next poor schmuck who needs to supply w-2's. If they can't verify employment, the request for w-2's is immediate. It sucks, but it's the way it is, unfortunately. Do keep in mind, though, that your employer may not give a damn if you can't find a w-2 for a job from 10 years ago. I had three instances where this was so, and not only did my employer blow it off, but Hireright made a note of it and they blew it off, too. If you have nothing to hide, you'll be fine.
After my experience, I was more angry at my employer for hiring Hireright in the first place! They're slow, disorganized, and heed no updates, no matter how many times you tell them!
Posted on 7/21/2012
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