I have visited many car dealership in the past and this dealership by far, surpasses all other dealerships with it's exceptional customer service and selection. I was immediately greeted and assisted by Naeem Khan upon arrival. I have never experienced such great customer service, he was very knowledgeable, patient, and curteous. He showed me their wide selection of Focuses and Fusions, along with helpful information about each car, and also which car would best fit my needs. Eventhough I did not by a car that day, I will be returning soon to purchase a car. I will definitely recommend my family and friends to go visit Naeem at Huntington Beach Ford for their next car purchase.
Posted on 10/31/2011
I only came in to browse for a new car, and originally was not leaning towards a Ford. But due to the great service and selection variety, I am positive that I will be back to get a Ford Escape hybrid.
I am in the market for a fuel efficient and full-sized car, and the dealer, Naeem, was very patient with my questions, and gave me a full walk-through of all cars that fit my category. He was very knowledgeable of the products and this put me at ease as this is my first vehicle purchase. No question was a dumb question, as Naeem answered even my most basic car care questions.
Although I did not purchase a car yet, this dealership is at the top of my list when I decide to purchase.
Posted on 10/31/2011
The manager is so cool he will handle you in nice way especially when you have concern in his company he will do the action as soon as possible. thank you
Posted on 10/31/2011
Thank you Huntington Beach Ford for working so quick and handling my issues, I definitely recommend this dealership for your next vehicle purchase. The sales team and management are top notch.
Posted on 10/31/2011
Did you notice all the websites these guys have? 26
That is TRICK they use to bury the negative reviews. This dealership is the scum of the scum.
Every trick in the book they will use to scam you. Just try and get a price. What payment do you
want? $300 month sound fair. Ok ten years of payments. They are the classic bait and switch. They run adds for deep discounts than will lie, cheat and steal you into a price that is Thousands
over invoice…OR…Oh YA just try and trade a car in on your purchase. They will never tell you the price! Heck they will try and charge you for your trade. They will undervalue your trade. They will tell you you have to purchase paint protection for thousands of dollars. what a joke.
You will get, that old scam.... “Your new payment is”
Be prepared to be treated like a fool. Don’t bother
Remembering the names of the guys that are scamming you as they are not even real. “ I ran out of business cards,” this is my T.O manager "Oscar" “curious George,” “My name is fast Eddie cause I can keep you in the dealership for six hours till you are so tired and hungry you will sign anything.”
Homeland security, HA… just send the terrorists to these guys and they will get them to sign anything.
Mention all the negative info on the internet and watch them squirm. Let them tell you that is all their competition Making false claims cause they sell so many more cars then them.
Read all the websites that review dealers, read every scum bag, negative story about car guys and apply it to this dealership. I have counted at least 400 negative reviews. see for yourself, google huntington beach ford.
PLEASE! PLEASE! PLEASE! Don’t be fooled. Go Don't be fooled by the BBB " Rating" If the bbb checked the hundreds of complaints they would give them an F. I will swear in a court of law that F F F is the rating that is true.
I removed a full page of info as to comply with bbb rules.
Posted on 4/9/2011
This was by far the best buying experience I have ever had, and I have purchased over 40 automobiles. Huntington Beach Ford treated me with a high level of respect. I will no doubt buy from them again in the future. Simpley the best!
Posted on 12/17/2010
Looking for a base 2010 Expedition XLT... searched online - found Huntington Beach Ford - Wednesday, August 20- Their web site shows
Sticker $39,070...$35,535 + options (3d seat, 18 inch OWL wheels, premium sound) = $39,070
Emailed internet guy...John Morgan...he comes back says "wait for weekend we are offering $12,000 in rebates!" Sends me same sticker as above... I reply... "For $27,000 I will bring cash tomorrow...!"
He replies "oh no you gotta buy Ford Credit and price does not include "dealer accessories"...I look on their web site NEXT DAY - Thursday, Aug 21 - SAME CAR, SAME VIN now listed at $44,869!!? WTF?
I send him email "whats going on?" He says "Come on in"
I walk in Aug 24 at 7:45 pm - Morgan quotes me after all "rebates" = $34, 360. I say ...where's the $27,000?" He says "You don't get $12k rebates - only $10,500!" OK I say - that's $29,360 - WHY 34K???
He says "Dealer Accessories!" I say "What, overnight you added accessories over and above the options already listed?" He says sure did - they changed Fords OWL 18 inch regular tires to 24 inch chrome - and added $5,655. They also added LoJack + $795 - hiked up price by $6,000!!!
I say - "I don't want them - take them off give me original tires"... I wait...New Floor guy Nick comes in...says "can't do it..." "why not?..."What do we do with the chromes?(HUH?) I say - "Put them on another frickin' Ford you got 20 of them laying around!" He goes off to "talk" to Finance guy... Comes back
"Can't do it... but will give you half off...I say "take out low jack..." "can't do it but will give you half off....
I say I don't want all this crap - this is called bait and switch...you ever hear of California Consumer Law 17500.5??? Now they are pissed - calls internet guy back...The Internet guy looks me straight in the eye and says "I mentioned "Dealer extras - I'M COVERED!!!" - and then they tell me...
"Hey you wanna buy the car? Its late our Finance guy wants to go home to see his kid...???!"
I say "Hey I got 2 kids at home and you just wasted 2 hours of my time - You gonna honor your written quotes and sell me the car?
The floor guy Nick gets up and says "No, WE'RE DONE!" ...and leaves! No hand shake no nothing..
The Finance guy gets up walks over to his desk, throws the file down and puts on his jacket...
The old Internet fart just slithers away....
My mouth drops...
I get up say "Good Customer Service guys...no wonder I never bought a single one of my 7 Fords from you..." I should have known better - their repair department failed to fix my air conditioning 4 times on my current car - why? 'Cause they wanted me to pay $1200 for a new one...CROOKS LIKE I HAVE NEVER SEEN IN MY LIFE! AFTER 11 CARS OF WHICH LAST 7 WERE FORDS!!!
DOESN'T FORD CARE??? WHERE ARE THOSE FAMOUS SERVICE QUESTIONNAIRES?
I BOUGHT MY 2010 PRIUS FROM SOUTH COAST TOYOTA ON JUNE 1 IN A RECORD 45 MINUTES - AND GOT 3 CALLS FROM TOYOTA MOTORS ASKING HOW DID THE DEALER TREAT ME????
Never mind - I am in Dealer Withdrawal ...
Posted on 8/26/2010
Stay clear from this dealer, they are the worst ever, Nick Troy sold my mother a used car and did not disclose that the tags were expired, so now the registration she received expires at the end of May 2010. They also lied to her and forced an "optional protection plan for the interior/exterior" of the car by telling her that it was the city law that they had to have this on the car, but they never showed any proof of such law. The floor manager Nick Troy would not return calls and avoid any other calls made by me or my mother to get questions answered.
Posted on 5/20/2010