Love these guys! I live in Los Angeles, and the speed with which my Newegg orders ship always puts a smile on my face... I actually paid for standard shipping and received my parts overnight on a few occasions. Good prices, lots of product reviews... in my opinion, they're the de facto online computer part retailer.
Posted on 7/23/2011
Business responded on 7/30/2011
Hello Tyler R,
Thank you for taking the time to post your wonderful review and know that Newegg truly appreciates your patronage. We would like to speak with you directly regarding your experiences and request that you please contact Newegg representative Dianne Segue at 800-390-1119 ext 25045 or email her at dianne.v.segue@newegg.com and she will assist you.
Sincerely,
Newegg.com
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wait till you try to do a refund with newegg
You may like the prices, reviews and selection but wait till you try to do a refund with newegg you will find out they are crooks. If you don't believe me look up the reviews on glassdoor.com for newegg. These reviews are written by the employees of newegg.
Glassdoor.com has 58 reviews, out of a possible highest 5 stars they have a very low 2.3 star rating. You read many comments like this sample from the employees, "I have worked in many workplaces. This is one of the worst and I would have never known by looking
at the website that this company was run in the fashion that it is.". Truly newegg is a dark and sinister place, my newegg refund experience of getting horribly mistreated & ripped-off by these gangsters confirms exactly what their employees say about the
nature of this place from WITHIN.
Posted on 5/16/2013
Business responded on 5/16/2013
Hello Mr. Newbury,
It is distressing to hear that we caused such difficulty for you and we would like to speak with you regarding the issue you reported.
Can you please contact me directly at dianne.v.segue@newegg.com and I will assist you with any concerns you have.
Your time and consideration are appreciated and I look forward to hearing from you.
Dianne V. Segue
Newegg.com
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Fast shipping
I like this store. Shipping is fast and returns are easy. Good job guys
Posted on 9/7/2012
Business responded on 9/7/2012
Hello Tamara,
Thank you very much for the informative feedback. We are glad to hear you had a great experience using our services. We look forward to assisting you in the future. Have a wonderful day.
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Bad experience for no good reason. Worse follow up.
I saw a good deal on a good product. I tried to buy. However, I wanted to use PayPal. For reasons that no one can figure out, Newegg would not ship to my CONFIRMED PayPal address. They would ship only to an obsolete address. That address was no longer present on my PayPal account. Not even the PayPal customer service people could find it. Newegg Customer service was no help. Policies are policies.
Now, here's where it gets weird:
I posted a negative review on another review site. Newegg customer service tracked me down and also had that review deleted because I had not made a purchase.
Of course, that was my complaint: I couldn't make a purchase I wanted to make! If I'd been able to make a purchase, I wouldn't have had a complaint.
The site policies required only an intent to make a transaction ("shopping, but not necessarily buying" in normal person talk).
The point is: Newegg gets good reviews because they hunt down and eliminate bad reviews.
Be careful. Things will probably go well for you, but if they don't, too bad.
Posted on 7/11/2012
Business responded on 7/12/2012
Good morning Benjamin R,
Thank you for your feedback wherein you provide details of your recent experience with Newegg. We offer our apologies for the inconvenience you were subjected to and would like to speak with you to address the issues you have reported.
Please contact me directly at dianne.v.segue@newegg.com and provide a phone number and time (PST) that would be convenient for you to be contacted. Be assured that your concerns are very important to Newegg.
Your time and consideration in this matter are appreciated and we look forward to hearing from you.
Sincerely,
Dianne Segue
Newegg.com
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Happy customers
My husband always orders from this company. Fast shipping. We've never experienced any problems with our orders. We really like it. I'm sure they'll continue to keep doing a great job in the future!
Posted on 5/8/2012
Business responded on 5/9/2012
Dear EMS,
We are more than pleased and truly appreciative of your taking the time to post your positive comments about Newegg and its services. Know that we will continue to improve our services to keep our customers as "very" satisfied customers. Feel free to contact me directly at dianne.v.segue@newegg.com if you have additional comments you would like to share and it will be my pleasure to assist you.
Sincerely,
Dianne Segue
Newegg.com
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thank you Newegg!
good customer support, I really appreciate it! thank you!
Posted on 5/7/2012
Business responded on 5/8/2012
Hello Daniel M.,
Your feedback is AWESOME and we truly appreciate your taking the time to share your comments.
Please contact Newegg representative Dianne Segue at 800-390-1119 or dianne.v.segue@newegg.com if we can be of further assistance.
In the meantime, we hope you have a GREAT day!
Sincerely,
Newegg Customer Service
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great company
have used many time and have always done a good job
Posted on 5/7/2012
Business responded on 5/8/2012
Good morning Chen W.,
Newegg takes this opportunity to thank you for your continued patronage and your support by posting your wonderful comments about our company.
If we can assist you further in any way, please feel free to contact Newegg representative, Dianne Segue at 800-390-1119 or email her at dianne.v.segue@newegg.com. It will be our pleasure to assist you.
Sincerely,
Newegg.com
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Cheap prices
CHEAP CHEAP CHEAP., they have eveything .
Posted on 4/25/2012
Business responded on 4/25/2012
Hello John P.
Your wonderful feedback on our pricing is appreciated. Newegg will continue to negotiate for the best pricing possible for our customers.
Please contact me directly at 800-390-1119 should you have any further comments to share with our management team and it will be my pleasure to assist you.
Dianne V. Segue
Newegg.com
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Avoid NewEgg
After doing business with NewEgg and spending well over $100,000 over five years I'm now warning people to avoid doing business with them. They do NOT have customer service. In this case, they made a mistake and after a week and a half cannot deal with it.
THIS SITE GETS RESULTS! I RECEIVED AN EMAIL TELLING ME MY ACCOUNT WAS UNBLOCKED but I still advise great caution in dealing with this company. I'll move them to two stars because of the rapid response to this site, but it would have been much nicer not to have gone this route.
Posted on 3/9/2012
Business responded on 4/12/2012
Hello Pudge F
Know that Newegg would not intentionally do anything to cause your dissatisfaction and would like to speak with you directly. Please contact me, Dianne Segue, at 800-390-1119 ext. 25045 or email her at dianne.v.segue@newegg.com and I will assist you.
Sincerely,
Newegg.com
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Miserable shipping and customer service
It just took 12 days for one piece of software to be received from this joke of a company. First of all it took 6 days to even get a tracking number. 6 days just to ship one CD? You have got to be kidding me!!I tried their live chat twice to try to get an update on my shipping status and also tried email. Their answer each time was that it has been shipped. They couldn't tell me anything else. I have been a customer of Newegg for many years but this experience has definitely terminated my future use of this company. They might as well not have a customer service department because they are totally useless!!
Posted on 3/5/2012
Business responded on 3/5/2012
Good morning Larry M.
Our most sincere apologies for the inconvenience you experienced with the shipping/delivery time frame of your recent order. Know that we would never deliberately do anything to cause this situation and request that you please contact Newegg representative, Dianne Segue, directly at 800-390-1119 ext. 25045 for assistance with this matter.
Your time and consideration are truly appreciated and we look forward to hearing from you.
Sincerely,
Newegg.com
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Good company to work with
I'm a new customer of Newegg, Inc. and I'd like to thank these guys. The delivery time is very fast, it usually takes just day or two to get my orders. And the prices are absolutely reasonable.
Posted on 2/23/2012
Business responded on 2/23/2012
Hello Jina W.,
Newegg thanks you for taking the time to write your wonderful review. Customer feedback is welcomed and truly appreciated.
Should you have any questions about Newegg or any of its services, please feel free to contact representative Dianne Segue at 800-390-1119 and she will assist you.
In the meantime, we hope you have a GREAT day!
Newegg.com
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Newegg needs to pay better attention to its customers
I have been a long time customer of Newegg. Needless to say I am very dissatisfied with the handling of my rebate with Corsair. When I contacted Newegg regarding this issue (Isabelle) had acted as if I should continue to wait. I had explained that Corsair told us that they either didn't receive our rebate, or it was lost in the mail. Upon investigating "Corsair rebates" I find numerous stories of Corsair failing to issue rebates. This was explained to the Newegg rep, and we would just like our rebate.
Newegg should be able to handle the rebate process when their vendors fail to follow through, whether it is to promptly contact the vendor and make sure it is issued immediately, or take care of the customer and get reimbursed from the vendor.
As mentioned we are extremely dissatisfied as long time customers, and are considering not shopping with Newegg based on this experience.
Posted on 12/11/2011
Business responded on 12/12/2011
Hello Erick H.
Be advised that our records reflect that Newegg representative Freddy Angel has contacted you and will make sure this matter is properly resolved.
Thank you and we hope you have a GREAT day!
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Love it!
Perfect customer support...
Upon a requested refund, they don't ask too many questions and bug you, they just replace the item...
Sign up for the daily deals, some really good specials in there!
Posted on 11/17/2011
Business responded on 11/17/2011
Hello Jack A.
AWESOME! Thank you for sharing your thoughts about Newegg and know that we truly appreciate your taking the time to do so.
If you have any questions or if we can assist you in any way, please contact Newegg representative Dianne Segue at 800-390-1119 ext 25045 or email her at dianne.v.segue@newegg.com.
Sincerely,
Newegg.com
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Pretty often I am able to find great deals that I don't see anywhere else online. Also, living in SoCal expedites shipping speed, especially for last minute gifts (happened a few times).
Posted on 11/14/2011
Business responded on 11/14/2011
EGGCELLENT, mac p!
Your review is wonderful and Newegg thanks you for posting it for us.
If we can be of service in any way, contact Newegg representative Dianne Segue at 800-390-1119 ext 25045 or email her at dianne.v.segue@newegg.com and she will assist you.
Sincerely,
Newegg.com
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Would recommend newegg to anyone I've spent about 1700$ on parts and they all come on time and in good condition my last order however didn't contain 1 of the items I ordered but I've called customer service who was helpful and it should be resolved soon. Very happy with service and speed of items recieved, one of the best online stores around.
Posted on 10/27/2011
Business responded on 10/27/2011
Dear Cordell S,
Newegg thanks you for taking the time to post your wonderful review!! Your kind words are truly appreciated.
If we can be of further assistance in any way, please contact Newegg representative Dianne Segue at 800-390-1119 ext 25045 or email her at dianne.v.segue@newegg.com and it will be her pleasure to assist you.
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I was a pretty big Newegg fan for a long time until my last order with them.
I placed an order a week ago so that I may receive it before moving out of state. I wanted to piece together a good computer for my mother so she would have something fast and reliable to skype web-cam chat with my husband and I.
When I had my husband check on the order today (it sends updates to his email) he realized he had received an email stating our order couldn't be placed due to insufficient funds on the card used. That confused me because I know the card I used had plenty of money. Well it ends up that it was charging the default Discover card on the account that has a max limit of $500.
When I placed the order I clicked that I did not want to use the default card and I entered in a new card. My husband quickly changed the payment to our bank account and replaced the order. Two minutes later when he informed me of this I had him cancel it since it would no longer get to our current location before we moved. He got another email saying the cancel failed and that the charge went through. I checked and it ends up it was again charging his discover card, and this time it went through and was about to cost us a nice overdraft fee.
I called Newegg, obviously frustrated, and explained what was going on to the rep. I was told that all he could do was cancel the order;He didn't seem to care that we were possibly going to receive an over-draft fee or that we could no longer get the order in time. As the call progressed I became more upset with his lack of helpfulness as he stated things such as "Well WE didn't do it, the system automatically does what is entered." and "What do you want me to do? I canceled the order so now you have to reorder it. I can't order it for you." Well for one, I want you to CARE that your system is somehow going haywire on me and continuously trying to charge the wrong card. I used the F word in a sentence, not at all directed towards him and he said "Ma'am, do not speak to me like that or I WILL end this call." Thanks for the help Newegg!
-A very livid ex customer
*Update*
Newegg is trying to resolve my issue through my husband because I am done dealing with them. I changed the 1 star to 2, which would have been higher had I not had to give them a bad review to receive assistance. I did send in a typed complaint to their site but not only was there no clear cut place to complain, they also have not responded to me from there.
The review would have easily been a 4-star had my initial call been helpful and the customer service representative cared how inconvenient it will be to have the stuff now shipped to California (where there is extra tax), build the pc, and then ship it back to TX at our own cost. I know there is no way he could have made things 100% right considering the situation, but had he put forth any effort to try and do so I would have been moderately appeased.
Posted on 10/19/2011
Business responded on 10/20/2011
Good morning Keashawn M.
The incident reported in your review is unacceptable. Newegg apologizes for not only for the inconvenience you experienced but in particular for the lack of customer service to which you were subjected.
Please contact me directly at 800-390-1119 ext 25045 or email me at dianne.v.segue@newegg.com and provide your account information. Be assured these matters will be addressed.
Your time is appreciated and we look forward to hearing from you.
Sincerely,
Newegg.com
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While it is true that NewEgg has good prices and selection of their products, they are misleading anyone who thinks that they will get their product in a timely manner, or even when promised. I placed one order on 09/05/11, supplied my credit card information, and billing/shipping address. Then, I received an email stating that due to shipping restrictions, my order was split, part being sent USP ground, the rest FedEx. Also, my one order now had two order numbers (123859843 & 123859863). No big deal, or so I thought. Both were submitted to my Credit Card, which authorized the payments on 09/05/2011 (verified). My problem started when I received an email on 09/06/2011 stating that the shipping address needed verification. I immediately verified the address on file with my credit card company. It was correct, so I called NewEgg's customer service. The representative was polite & said not to worry, I had called in enough time to get my shipment by 09/08/2011. I asked if the other order number had gotten stuck as well and was told no and that it was being shipped from Tennessee an New Jersey.
I did not have any reason to think that this wasn't true. On 09/07/2011 I received another email stating that the second order number (123859843) was being "held" for address verification. I sent in the requested electronic verification of my address as well as requested an explanation for how their aptly named "fraud department" had allowed shipping of order number 123859863 and "held" order number 123859843 for address verification. No reply. So, I called back and was told by the repress stove that he didn't know why it was held and he would immediately call and get the order released from shipping. That never happened. I had supplied my phone number in case he couldn't fix the problem. I never received a call. Today, 09/08/2011, I logged onto my Required NewEgg account to get all of the shipping numbers. Unfortunately, only one is showing shipped, and one is showing held for address verification!!?
Now to be clear, I only submitted the address ONE (1) time, yet NewEgg dosen't recognize that they already verified it. Why bother to create an "account" with them if they can not/will not acknowledge a shipping address after they were paid three days prior? Why bother to pay for a "rush order"? Any other company with whom I've ever dealt, has used softwear to verify billing and shipping addresses at the time of payment. Not to mention that apparently calling customer service is a useless waste of time as they are going to tell you that you will get what you ordered and nothing is wrong.
I feel that NewEgg is dishonest about "processing time" for orders, that they have a polite and totally ineffective customer service department and I wish I had read reviews here before ordering. Unless changes are made, I will NOT be ordering from them again.
Posted on 9/8/2011
Business responded on 9/8/2011
Good morning Zachary C.,
On behalf of Newegg please accept our apology for the inconvenience you are experiencing with the processing of your order. Our representative, Dianne Segue (dianne.v.segue@newegg.com), is currently looking into this matter and will contact you shortly with the resolution.
Thank you. Your time and patience are appreciated.
Newegg.com
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NewEgg used to have great customer service, but they have slid so far down the hill now that I will never order from them again or recommend them to anyone.
Two weeks ago, I placed an order with them, rush handling, 3 day shipping. The SO# was 106031635 (8/9/2011). Needless to say, two weeks later, and I still haven't received the complete order, while the timer ticks down on the 30 day return policy.
First things first, I contacted them via "Live Chat", and was very politely told to "Just wait, it might show up, goodbye". I thought about that for an hour, and tried the "Live Chat" again. This time, they said they would put a tracer on the order (Friday, 8/12/2011). Of course, they did no such thing. I waited until Monday, 8/15/2011, and coerced UPS into actually putting a tracer on. Then I sent an email to NewEgg using their website, and checking the "Send me a copy" box. I never received a copy, nor any acknowledgment of the email. The next day, (8/16/2011) I sent yet another email, again, requesting a copy, and again receiving no acknowledgment.
For the record, on 8/17/2011, I sent a "Feedback" letter from their web site, again checking the "Send me a copy" box. Guess what? No copy, no anything.
On Thursday, 8/18/2011, I PHONED NewEgg, and went through everything again. The agent told me that "Everyone looking into the matter was at lunch, but they would get back to me that afternoon". You guessed it, they never got back. The next phone call on 8/19/2011 was pointless from about 30 seconds in so I hung up to save my blood pressure.
Honestly, I won't deal with them again. They bill immediately, that's true. Shipping? eh. I really don't care what happens in transit. The order did not arrive within the 6 day delivery window (maximum 3 attempts, of which none were made). At that point, Newegg should have refunded my money, or reshipped the items immediately. As it is, they refuse to even acknowledge a problem.
Posted on 8/22/2011
Business responded on 8/22/2011
Dear Robert D.,
Newegg apologizes for the inconvenience you experienced and the apparent lack of customer service to which you were subjected as detailed in your review.
Newegg wants to speak with you directly with the intention to resolve this matter to your complete satisfaction.
Newegg representative Maverick Iniguez is currently attempting to contact you. Mr. Iniguez's contact information is 800-390-1119 ext 25062 and his email address is maverick.b.iniguez@newegg.com
Again we offer our apologies and look forward to speaking with you.
Sincerely,
Newegg.com
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I love newegg, they are very professional and courteous. Thank you all for making my experience a good and valuable one!
Posted on 8/3/2011
Business responded on 8/3/2011
Hello Dr. R. Taylor,
Newegg appreciates your taking the time to post your positive feedback. It gives us incentive to keep doing what's clearly working so well. Any further comments regarding are services are welcomed and can be sent to our representative, Dianne Segue, who can be reached at dianne.v.segue@newegg.com.
Our sincere thanks,
Newegg.com
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Item arrived as described, but DOA. The customer service is useful to get my RMA and refund for the order.
Posted on 7/20/2011
Business responded on 7/21/2011
Dear William S.,
We’re sorry to hear that the item you ordered arrived defective. Please know that Newegg’s top priority is providing our customers with the best shopping experience possible. If there’s anything else we can do to ensure your complete satisfaction do not hesitate to contact our agent Maverick at 1800-390-1119 ext. 25062.
Thanks,
Newegg.com
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