I chose this company based solely on their BBB rating and was very pleased! They were able to schedule repair service the same day, which happened to be on a Friday night. The charge for a service call was very low, which they credited back toward the repair charge. The tech had not shown up and it was almost at the end of my time window, so I called the office and she called the tech to find out he would be there within 5 minutes, which he was. (Still within the time window they had provided).
The office staff and the tech were very professional. The tech quickly found out the problem, showed me what it was (a gear that needed to be replaced) and gave me a quote that I felt was very reasonable. He did not have the correct part on his truck, because our opener unit is so old, so immediately rescheduled to come back the next morning between 10am and noon. He showed up exactly at 10am with the correct part.
He had made a recommendation to replace the rollers, explaining exactly why he recommended it, gave what I felt was a fair quote, and did not pressure me. I took his recommendation, and my husband and I are very happy with the results. He also took a few minutes to check the wiring in the lighting system and did not charge for any additional labor. The gear is working perfectly, he tightened up the belt and ran several tests on the unit.
We couldn't have been happier and will definitely use them in the future.
Posted on 3/1/2011
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When I get a new garage door it will be Precision Door Service.
Jeff did a great job. He did a few extra items I appreciated. Also, was right on time. When I get a new garage door it will be Precision Door Service.
Posted on 3/12/2012
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It was great to see someone care about a strangers issue & problem as if it was his own.
Mike was very professional with a no nonsense go get'em attitude. He was quick, precise and had a smile on the entire time. It was great to see someone care about a strangers issue & problem as if it was his own. My time range for him to show was between 3-5pm and he arrived about 3:15 or so, THAT was awesome because I didn't have to wait around. KEEP THAT GUY! What a great experience it was, keep up the good work Mike.
Posted on 3/12/2012
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We would recommend this company and Dan to family and friends over and over again.
Dan was great, on time (prompt), knew exactly what was wrong. Fixed the door quickly, it was great, he was very professional. We would recommend this company and Dan to family and friends over and over again. Thanks so much Precision Door Service and a Big Thanks to Dan.
Posted on 3/12/2012
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Services as agreed upon, satisfactory.
Jeff came on time, quick analysis, gave his recommendation and quoted cost. Installation as agreed, after having to over-come a few obstacles, not of his creation.
Services as agreed upon, satisfactory.
Posted on 3/12/2012
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Thank you for coming so promptly and finishing the job so efficiently.
Wonderful Job. My garage door works like a dream! Your technician explained in detail what were the problems and potential problems and was so helpful that I decided to follow his recommendations. I am so very glad that I did so. And thank you for coming so promptly and finishing the job so efficiently.
Posted on 3/12/2012
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Dan is an efficient, skilled, courteous technician.
Dan is an efficient, skilled, courteous technician. Should we need his skill in the future I will not hesitate to call and ask for him.
Posted on 3/12/2012
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