FRAUD!
BUYER BEWARE! I purchased a mattress in Sept. 2011 for my husband who is a quadriplegic. The foam was not what they advertised and I returned it. In that space of time the website information changed. So, the first thing I would recommend is not to purchase but if you do, print everything and get it in black and white. They asked for my card so they could process the return and then I come to find that they had removed an additional $297 from my account. I called my bank and the bank rep was able to reach someone and that was taken care of instantly otherwise it would have been fraud in that instance. But to this day I haven't received the refund on the mattress. It is not risk free. They will charge you for shipping only supposedly when you return the mattress. I will be reporting this as fraud to my bank tomorrow. I have e-mail proof of their promises and pictures of the foam mattress. I am with another customer who gave a poor rating, these reviews aren't all true, honest reviews. Memoryfoam and select foam are scammers and frauds. Go ahead Juan and Chris (probably fake names as well)mark this as funny but really you guys are pathetic and sad why not just do your jobs instead of ripping people off?
Edited to add: If you still aren't sure, just check BBB, I did and it's not pretty. Filing my own to the rest.
3/27/12 IN RESPONSE TO MATT: I had already given my card number twice. The second time was when the error was made and additional money was taken out. I have an e-mail from Juan to Chris saying that I felt uncomfortable giving my information after my account was debited again. Juan also said in the same e-mail to Chris a check could be cut for the refund and my card WASN'T NEEDED. So your argument holds no water.
5/6/12- Called gave my CC to John Quintero 3 weeks ago...still no refund. Like I said FRAUD. Letting my bank deal with it now.
Posted on 3/13/2012
Business responded on 3/15/2012
Sasha,
We're sorry you've had a poor experience with our company.
What occurred was this: We attempted to refund your account but charged the refund amount in error- this was our bad. We immediately refunded that second charge the same day which is why it seemed to "instantly" be taken care of by the bank. Since we do not save credit card information, we attempted to retrieve it from you a second time to administer the refund correctly but you WOULD NOT GIVE IT TO US. This is why you have not received a refund yet. If you would like us to refund your account, please call toll-free 1-877-362-6123 and we'll take care of it right away.
We encourage our happy customers to write positive reviews and fortunately many have. We apologize for the accounting mistake and hope you call us soon.
-The SelectFoam Team
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Satisfied with service and value
Select Foam in my opinion is about value. I dont have the money to spend 4 or 5 or even 6 thousand dollars on a mattress (yes, it gets that expensive. shop around...) and I don't see that changing soon. I've had one of theirs for a almost a year and it feels like it did when I bought it. I never tried tempurpedic or others but I cant imagine them feeling much better than my mattress, at least not for the outrageous prices they charge. In terms of service things were good, a little slow but the man I spoke with was very nice and seemed to know what he was talking about. I really like my mattress and have to say it makes me sleep better.
Posted on 3/3/2012
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slowest turnaround time I have ever seen…
I have been waiting to receive my mattress topper for 2 1/2 weeks and have still not received it. I was informed by email when I placed the order that a tracking # would be sent to me, and I still haven't received one. After 3 calls I finally reached a representative who informed me that my order did ship & I should receive it by today or tomorrow. That was 3 days ago and still nothing. I then went to memoryfoam.com & clicked the "order tracking" link. After trying multiple times on firefox & safari, all I got were error messages each time.
I'm sure this company makes great products, but I wouldn't recommend ordering from them unless you want to wait 3+ weeks to receive your order…
Posted on 2/2/2012
Business responded on 3/15/2012
Hi Kevin,
We could not ship out your order because you submitted the order with incorrect billing information (the transaction did not process). A representative attempted to call you the same week and was able to get a hold of you towards the end of the week. Once we cleared up the billing information, we were able to ship the product out the same day. I'm sorry for the misunderstanding but we cannot release products ordered until we receive the funds. We hope you enjoy your topper!
-The SelectFoam Team
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Re-write
I had recently written a review giving this company much support. This is a rewrite in which i have deleted original report because it would seriously mislead people. The quality of there memory foam is not suberb but is terrible. I no longer use any of their memory foam products because they feel like slepping on marsh mellows after two or three months of use. I imagine it is a matter of time before company either changes its name or is completely out of business. Yet something tells me they are very good at staying in business through deceptive means. Be very weary!!! Selectfaom.com and memoryfoam.com are the same company. If they claim they use venus or sensus memory foam i believe it is a lie. I know that that niether the 8lb topper nor the 5lb topper i have purchased from them is venus or sensus memory foam. Like i said above i no longer use there product 6 months later after purchase. One last thing there memory foam is not in the same category as temperpedic, I had finally purchased the temperpedic overlay topper to replace theirs and there is no comparison. I am sorry to those who read my original review and found it useful, for i was very much wrong with my original review. I also noticed after posting my rewiew there were a host of other reviews posted on the same day and then none for many months. Hmmmm! (all short and very sweet) again Hmmmm! The date of this re-write is 3/1/12. The original post that i have deleted is written on 9/2/11. In response to Matt it is not a warranty issue, the loopholes I would have to jump through would be tremendous. It is a question of qualify. How could one prove defect when the qualify itself is defective.
Posted on 9/2/2011
Business responded on 3/15/2012
Hi Daniel,
We're sorry you're not satisfied with your toppers. Our manufacturer warranties them for 10 years so if you feel that there is a product defect, please give us a call! We encourage our satisfied customers to leave reviews and fortunately many have.
Thanks,
-The SelectFoam Team
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Select Foam was a pleasure to deal with. Their customer service representatives are very knowledgeable and helped me find a great medium-firm Queen size mattress. Considering purchasing another for our son! Thanks!
Posted on 8/26/2011
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This company was very professional. You aren't going to find a better price on memory foam online. On a side note: this company sells actual memory foam mattresses. These are not the cheap things you find on Amazon. Select Foam mattresses are on par with Tempurpedic. But they are much less expensive. Much. I saved about $1400 on my King.
Posted on 8/22/2011
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I had a great experience with Select Foam personally. Have you tried shopping for mattresses online?? Selectfoam.com is one of the few sites that explains memory foam well AND gives Tempurpedic comparisons. Very helpful and easy.
Posted on 8/19/2011
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The memory foam mattress is good so far but customer service is terrible. I ordered the massage feature and it is a big rip off. It is so loud that you can't even enjoy the massage. I ordered a king size bed and received a massager that fits a twin bed. I sent 5 emails and no response. Finally I called and he said "no returns". He told me it wasn't meant to fall asleep to. The bottom line is don't order the massage feature, it is a $200 rip off.
If you are looking for good customer service after the sale, look at a different website!
Posted on 7/25/2011
Business responded on 7/25/2011
Becky,
YOU DID NOT PAY ANYTHING FOR THE MASSAGE FEATURE; it was given to you free of charge (Complimentary). 9 out of 10 people that receive that item end up satisfied with it, and I respect- and am sorry- that you were unsatisfied with it, but we cannot give you money back for something that you received for free.
You can send it back to us if you want to, but we cannot give you credit for it.
I emailed you directly, and I hope you get back to us; I spoke with our customer service team and they were perplexed as to how to respond to your request. This doesn't excuse the lack of communication, but I did only see 2 emails, not 5.
God Bless,
Matt B
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I've had my bed for almost a year now, and it still feels incredible! I worked with Juan, who came through on all his promises. The bed was delivered early, free shipping - and he even added pillows! The comfort is phenomenal and the bed does not move or slip around on the frame. My out of town guests have also raved about the bed and are looking to contact Juan to get there own! The price was significantly less then Tempur-Pedic, for the same quality if not better! THANK YOU!
Posted on 7/19/2011
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The best word to describe my experiance is WOW! The salesman, Juan, was exteremely knowledgable about the mattress that I was inquiring about and subsequently purchased. My new bed is so comfortable and has made a difference in my sleeping pattern. I am very hard to please but can say that you, your company, and your product have exceeded my expectations. I have and will continue to recommend your company and products! Thank you very much.
Posted on 7/4/2011
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Loved dealing with Select Foam. I really like their website too. If you're shopping around for memory foam its a good place to go. Break down comparisons of Tempurpedic models and their own. Makes everything very clear. I know memory foam tends to get hot through the night. So I bought a Grandis because it has some sort of cooling technology. Whatever it is, it really works. Mattress stays cool all night. Very comfortable.
Posted on 6/17/2011
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I don't shop online much because my husband's credit information got stolen in 2006. So when I wanted to buy memory foam online-- because let's face it it's much better priced-- I was very uneasy. I had to call in and speak with someone. Select Foam customer service is wonderful in that regard. I didn't wait long, spoke with a very nice man who explained to me how information is safe on their website. Everything is "encrypted" and safe so I don't have to worry.. I don't understand the technical details but the website is labeled McAfee Secure and I researched this and it's an industry standard. So I bought an Aurora, one of their more expensive beds but still very well priced for such a thick and comfortable mattress. My husband and I are sleeping so well. His favorite part about our new memory foam mattress is it's "squishy feel". Ha! Mine is that he doesn't snore anymore!
Posted on 6/17/2011
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Company is genuinely interested in helping people find the right mattress. I don't know memory foam from couch cushions but Select Foam helped me decide on a medium firm bed that's just great.
Posted on 6/16/2011
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I've been recovering from back surgery for about 5 weeks now. It's been slow and uncomfortable but I know sleeping on memory foam has helped. I feel very evenly-distributed when I lay on top of this memory foam and I recommend it to anyone recovering from surgery to. I've played golf for years and I can imagine athletes would really like this stuff too. Select Foam has great prices so I bought from them. I didn't try Tempuerpic or Serta but I can't imagine a mattress feeling better than the Aurora I bought. Good stuff guys.
Posted on 6/16/2011
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I look for 3 main things when I shop online. A phone number for service, price, and some sort of trial (since you can't touch anything online). Select Foam has the best of all 3. Good service, great prices, and a free trial offer in case you've never tried memory foam before. Buying my mattress through them was very easy.
Posted on 6/16/2011
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Very consistent company. I've ordered two memory foam mattresses from Select Foam. I called in to check on shipping for the first mattress, and I called for specific details on the second. Each time I was handled quickly and professionally.
Posted on 6/15/2011
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I'm not a penny-pincher. But the price/product offering with Selectfoam.com is too good to pass up. I paid like 2900 and change (including taxes) for an Aurora memory foam mattress and saved a ton. (Comparable Tempurpedic is about $3400). This memory foam is middle of the road, not to firm but not too soft either. A great combination. Customer service wise, Select Foam representatives were pretty helpful. Then again I didn't really have any tough questions, and everything shipped on time.
Posted on 6/15/2011
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Great company that will bend over backwards to satisfy their customers!
For a large purchase like a memory foam mattress, it can be a leap of faith to buy off the internet. I took the leap and couldn't be happier. I love my Regalis Cali King. I have one at my home and wanted one for my vacation home in FL. I thought the Grande might even be better than my Regalis, so I ordered one for my home. Select Foam agreed to send the new Grande to my home and coordinate inexpensive shipping of my original Regalis to FL.
After receiving the Grande it was a stunningly beautiful, plush mattress. However, I couldn't get used to the plushness of the mattress after a couple of weeks. I realized I missed my Regalis. I contacted Matt, the owner, and he graciously agreed to exchange my Grande for a Cali King Regalis to be sent to my home in FL, and another Queen Regalis for my son at home. Matt then picked up the Grande.
The Grande was an unbelievably plush and thick mattress. Very much like some the beds in the higher end hotels I've stayed in, only better! After sleeping on the Regalis for a year I just missed the firmness of it. Both are great choices and you can't go wrong with either.
I've found Select Foam to be a very customer service oriented company, with a high quality product at a fantastic price!
I highly recommend Select Foam.
Posted on 6/5/2011
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I bought 2 adjustable beds with memory toppers for my elderly parents about a month ago and they love them and have never slept better.
The level of service I received from the salesman was excellent and they delivered the whole order complete, exactly when they said they would, and installed and trained my parents on how to use the adjustable bed. Everyone associated with this company has been professional, courteous, and they took the time to explain the different types of beds and the benefits of each one.
I am extremely satisfied and I would recommend this company to anyone thinking of buying any bedding products. As a matter of fact, I will probably be using them for my personal bed in the very near future.
Posted on 6/3/2011
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After visiting my family in Florida and sleeping on their select foam memory foam bed, I had to buy my own. My memory foam bed is amazing! I work in a hospital and am on my feet in the operating room for sometimes greater than 12 hours a day. I can't wait to get home and just lay in my bed because I sleep so well. I have recommended these beds to all my friends because they are a great price and so comfortable. Definitely an investment in your sleep!
Posted on 6/2/2011
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