3/29/2010 7:53 AM (PST)

Can someone at Trustlink please tell me why I can't write a review on a company that I filed a BBB complaint on, when the trustlink FAQ's state otherwise?

The company called trustlink and had my customer review removed, and I don't think it's fair, that they only show positive reviews, and have negative reviews removed. Customer reviews don't affect their rating, so what's the problem?


http://www.trustlink.org/FAQ.aspx

Can I file a complaint to the BBB and write a review on TrustLink about company?

• In some cases, yes. We will now allow both reviews and complaints to be submitted if the matter concerns a business in an industry that the Better Business Bureau classifies as inherently problematic. Inherently problematic industries are those with a high degree of complaint generation risk, as determined by our experience.
Because complaints weight heavily on a company’s BBB rating, and because most businesses, even good businesses get complaints from time to time, we believe it’s important that such matters receive the appropriate weighting. Consumer reviews on the other hand, are not figured into a company’s BBB rating but are given a lot of weight by the public. They provide a means to highlight both good and bad experiences and thus provide an important new perspective on a company. We want the public to share their experiences with businesses but we must be mindful of actions which may be deemed punitive.