3/27/2010 12:15 PM (PST)

Hello to all! I purchased a Toshiba Satellite Laptop 355-S6925 on January 1, 2009. I had bought this unit to assist me with both personal use and my work between the job and home. I spent the first couple of months setting up the norm, (making back up disks for recovery, Anti-virus installation and any other precautions to protect my investment) only to find that the system suddenly locked up. Not wanting to do any harm I let it run for the night hoping it eventually free up. Not the case. I finally broke down and tried everything to power down but was left with no choice but to pull the battery. Upon powering up again I noticed the hard drive making clicking and grinding sounds. Start up never went past the Windows splash screen and would black out. A series of the same error message kept scrolling the screen having to do with a graphics card though it was clear the hard drive had blown. I called Toshiba and they said I had the option of sending it to them but it could be over a month to get it back or I had the option of bringing it to a service center in my area. I chose the latter, bad choice! Thinking I could cut out the shipping time and get it sooner, I found this center had a poor business ethic as well as close to a 2 month wait because they claimed the hard drives from Toshiba were on back order. Finally getting it back, it sat for over a month because of lack of personal time. Finally, I had used it no more than a month to have the same problem arise. Toshiba now insisted I ship it to them so they can personally address the issue and resolve it. Got it back in about 3 weeks, lasts about a month and same problem. Mind you my warranty is more than halfway through at this point. Between overtime and holiday rush, I finally got the laptop shipped about two weeks before the holiday. Got it back with in a week. Found nothing on their service report besides yet another hard drive replacement. I was first impressed and happy of course, but then became skeptical. I figured it was probably a good idea to assume this wouldn't be the last time this would happen and that it was a good idea to renew my warranty. I was denied on the phone at this point because they insisted my warranty expired on December 18th, 2009. Also claiming the reason why the took the laptop as a courtesy. I argued of course in which Toshiba's famous game of transferring and call cut offs began. My sales receipt is dated January 1st, 2009. How can they rob me of almost 3 weeks of warranty time? Toshiba's policy is that their technician's work is covered for 30 days, that's how I'm able to keep this rolling. I can see they are trying very hard to wash their hands of the issue though. So, I'm refused warranty renewal even though I technically had the right to and I'm sure you can imagine what happened next. This is now the fourth time I'm sending my laptop in for service. Thank God for Tyler, so I thought, who decided that this was ongoing for long enough and told me he was rec