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Review 3/22/2010
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Ace Canopy / Tarps Plus has a terrible order page protocol and customer service, which I was unaware of because their webpage has the look of a reputable company. The first red flag came when they did provide an email confirmation receipt when the order was placed. They would not verify the chemical component of their flame retardant when requested, and sent a tarp despite a change order. They refused to provide a refund and credit an account when tarp was returned. They said a replacement tarp could be ordered via online. Since their online service was questionable, I requested to speak with their sales department. I left a voice message which was never returned.
After researching reviews of Ace Canopy / Tarps Plus at: http://www.complaintsboard.com/bycompany/tarps-plus-a44964.html
I contacted BBB Colton when Wells Fargo Bank would not take action. As a result of BBB Colton's intervention, my account was fully credited.
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