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Review 5/23/2011
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Just bought a new Acer Aspire 1830T laptop and it is failing to get online through public wireless networks. After a good deal of troubleshooting, called Acer and received quite a runaround, and spoke with customer support people with varying degrees of knowledge and competence.
Ultimately, I was told that the $199 extended warranty I just bought covers hardware only. However, when I made the purchase a few days ago, I asked what it covers, and the customer support person could only repeat that it was the "3-year total notebook protection bundle." I asked if he could send me or point me online to the details of what the warranty covers and he could not. He said the extended warranty covers everything.
Now I'm told the issue my laptop is having is definitely a software issue and I have to speak with another party who will resolve the issue for a "nominal fee," according to an Acer supervisor, but he couldn't tell me how much that would be.
It turns out the other party is a third-party vendor that charges $99.99 for 1 issue over 3 consecutive days; $149.99 for 5 issues for 3 consecutive days over the course of a year; or 15 issues over the course of a year for $199.99.
What a rip-off! Acer was not at all transparent about what their extended warranty covers. And since this is a brand new laptop which I've owned for just a few days, they should just fix the problem or offer to replace the laptop.
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