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Carlos Gonzalez, THANK YOU! You are a SUPERSTAR!
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I want to thank Carlos for doing a fantastic job in assisting us with our home modification. Carlos went out of his way to be sure we were informed and understood each step. ALWAYS courteous and professional. From the first moment I spoke with Carlos I knew we were in good hands! He always made me feel at ease even when things seemed gloomy. I will never forget hearing from Carlos when our file was reassigned to him, after we decided to try for a mod once again. I said, "Carlos, we're back with you, you'll be helping us again," and Carlos said "yes, its my pleasure do so." I was truly touched by that comment. As we all know, facing a foreclosure is very difficult and you just feel as though you've hit rock bottom, and to hear that compassion and calming voice, makes the knots in your stomach go away and know that whatever happens, you are in good hands and you'll get through it. Not only did I feel relief having worked with Carlos before, I felt as though we reconnected with an old friend. Many times Carlos went out of his way to put our minds at ease. I recall being surprised hearing from Carlos one evening, it was late and I could hear how tired he was after a very long day, and he said "I didn't want to leave without calling you back today." I will never forget that! We are very happy with the entire Amerihope team, including Attorney Yang, Alida, Rosie and the rest of the team. We are so very happy to have our Mod Loan approved and appreciate everybody's hard work. Carlos was our main contact and in the process became a friend. My husband often referred to Carlos as "my buddy." Did you talk to your buddy about the loan today? I will miss chatting with you, Carlos. You are a good man and GREAT at what you do. Thanks again! You truly are a Superstar!
-- Doreen N.
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