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Bad Just Bad
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Unless you are a felon or have a relative that works there, you are going nowhere fast,unless of course you are willing to do anything to have and keep a job at this place, and for $10 an hour, no one should have to sell their soul. 75 % of the local management "Team" as well as most of the "leads" are felons and can be found on Mug Shots.com. I imagine that the owner and managers in California could possibly be felons as well. The company is very shady and unethical and unable to keep clients or employees for any amount of time. Their treatment of employees teeters on the line of abuse or harassment. They have a record of hiring people that are sexual predators which seemingly goes unchecked and unnoticed by management. There is no management training of any type, no examples are set,therefore, there is no professional work ethic or atmosphere, although they (that being management) expect it from you and with their clients...really? It is a revolving door; 40 plus people were just fired and laid off right before Christmas but Ansafone must have gotten in their quota for the State and financial kickback because they just hired about 15 new people. I would say if you have any professional background at all, are used to being treated fairly and can voice your opinion or have a brain,you would want to stay away from this call center at all costs, because it is appalling just how bad this place is.
How can this company improve on running their business? You have people becoming leads based off absolutely nothing in most departments. For example the office of group benefits campaign! "supervisors" deemed employees that failed test, leads after a week and a half. They made individuals rovers when they had no knowledge of any of the relevant information, but could write people up for colored drinks. When asking a lead why this is, the reply was "Well these people have shown a little bit more"... (really) When? How? Because they took the initiative to pass out paper? All the employees went through the same training. I often wonder if this company is based off who you know or how you look, as opposed to your actual work ethic. There are people here hardly ever show up to work, but barely get any disciplinary action, but based off a cell phone you can be terminated?? A lot of us employees don't even know what our weekly schedule is going to be until a day before YET when I ask to trade a schedule with another employee a day and a half in advance, it gets denied because it's not 48 hours in advance when both parties agreed to the trade. I kid you not, I have received a call about my schedule not even 12 hours before the scheduled shift. There is an employee that was accused of leaving early based off your non working computer systems, but because you guys have no cameras or anything he can't even prove he was there, so he was written up. If he wasn't so broke due to the crappy pay of ansafone, I'd advise him to get a lawyer if he were to ever get fired from this company. (Funny, I hear the owner is sitting pretty across the street in an immaculate condo raking in the cash) While the rest of us stress if we are going to be employed from day to day. You guys want our calls to be quality but you have us in a warehouse sitting right next to each other where we can't even clearly hear the customer/member/client on the phone. You guys go off scores and trust the person giving the scores but do the "head" people actually listen to the calls??? Don't get me started on the lousy parking situation. People are called out frequently to move their car if they are double parked but I always see a supervisors car double parked. Maybe you this company is really unaware of how the company is ran, but hopefully some of these issues can be improved so the turn over rate can be reduced and so the company can have a much more professional and smoother flow
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