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Avoid this company!
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If you can purchase anywhere else, even for a bit more money, do!
Three weeks ago we purchased a kitchen Range, under cabinet microwave and dish washer. The microwave and dishwasher were in stock and delivered in a week. The range was on back order and the promised delivery in 2 weeks (Friday). Well, Friday came and went with no communication from anyone at Appliance Factory.
Upon calling them (several times) they stated they were "doing everything" to help us out, which is hard to believe since they wouldn't call us back. After spending 3 days calling them, they finally said delivery would happen a week later. UGH! We had contractors coming in to do more work that required the range to be here, so aside from not having our kitchen for who knows how much longer, we now need to cancel our appointments with other contractors until an unknown date because we can't rely on Appliance Factory to deliver.
They have a "Presidents Hotline" I called several times, thinking we might just be dealing with a bad group of sales folks, but not so... Still haven't heard back from anyone on the "Presidents Hotline" either that or nobody in the organization cares.
Had I known, I would have spent hundreds more somewhere else. This has been a complete disaster.
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