Linda B.'s review of Beauty Encounter

Beauty Encounter

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Complaint Posted 1/15/2011
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Review 1/15/2011
Post: 270532
Beautyencounter.com
Beware this seller. I ordered Estee Lauder Perfectionist 1.7 fl. oz. and received a Perfectionist product that has not been produced for a decade and was obviously old (yellow/gummy consistency. It was the original Perfectionist that has been upgraded twice in the last 10 years. I called Beauty Encounter and was told that they stock only current products and that I would need to pay a 15% restocking fee at a minimum ($10) and could have the product returned without a refund. I had to contact Estee Lauder to confirm that the product I was sent has not been in circulation for 10 years and recommending that the product be returned to the seller. I received an email last week from Beautyencounter.com, saying that my credit card was credited but as of today 1.15.10 nothing has been posted to my account. I saved about $10 over the amazon.com price but no savings is worth ordering again from this seller.
 
 
Business's response - by Jackie L.on 10/10/2011
Hi, We do apologize that you receive the product is such a condition. Please call our customer care department at 1-888-844-7730. We will make this right for you.
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (888) 844-7730 Address   18480 Pacific Street
Fountain Valley, CA 92708
Website   http://www.beautyencounter.com Email   manie@beautyencounter.com
Contact   Manie Praksathong Other  
 
 
 
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