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Love my Pc - hate the company
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Love my PC - hate the company.
I purchased a PC from Cyberpower this past December. I had a few issues and contacted their support. I got no help from them! When I asked for their suggestion about what card to purchase to add USB ports all I got was note to just go out and shop.
Recently I have been having a lot of trouble with MS Office 2010 that I purchased with my PC. While doing research on the issues I discovered there are both 32 and 64 bit versions available. Cyberpower does not off a choice. Although I specifically ordered a 64 bit PC with Windows 7 Pro 64 bit, I was sent the 32 bit version of Office. I contracted Cyberpower last week and have never heard back.
Other issues -
1. Hard drive cooling fan makes so much noise I ended up just disconnecting it.
2. DVD drive craps out occasionally. I'm waiting for one more issue before replacing it.
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Business's response - by Cyber HDon 5/9/2012
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Dear Valued Customer,
I do apologize for your issue. Our records indicate the last contact was in February, but an RMA for a hard drive cooler replacement offered by the tech was declined. If you continue to have issues with your hard drive cooler and dvdrw, you may contact us to obtain an RMA for replacement or go to http://www.cyberpowerpc.com/support/erma.aspx to submit an RMA request. We would like nothing more than to assist you in resolving your issues. If you have any further concerns, please contact cyberhd.tech@cyberpowerpc.com
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