|
|
Review 6/24/2008
|
|
I placed an order for “MC-D04B FIJI 150cc Moped Scooter with 13" Aluminum Rim, Big Rear” Moped from PowersportsMax (626-329-0525) and it still has not shipped despite the website telling me, when I purchased it, that the order would be processed in 3 days and shipping to take 6-10 business days.
On 6/6/08 I placed a call to the above number asking about availability of the model I was interested in. They said that it was not in stock, but that a shipment was coming in on Monday. I said I would call on Monday and place my order if the item was in stock.
6/9/08 I called and the Moped was in stock. I placed the order for it at $949.95 + $199.95 for shipping. They said it would go to the warehouse and should be shipping that week. At that time, the web sit showed shipping was going to take 3 days to process the order then put on the truck and take 6-10 days for delivery.
6/12/08 or 6/13/08 I looked online and my order was showing as Received and sent to Warehouse on 6/10/08. They said that due to the high volume, that shipping was delayed. They said that they expected it to ship out on 6/19/08. I noticed on their website that the price of the Moped had increased to $1099.95. Their shipping terms had also changed to show Average Delivery Time to be 15 days. My Debit card account had shown that the money for this purchase ($1149.90) had been withdrawn.
6/20/08 I called again as the status of my order did not change. It was showing as still Send To Warehouse. Their representative said that their system did not update and that it should be shipping on this day (Friday) and to check on Monday (6/23/08).
6/23/08 I called in the morning at 11:30am CDT and talked to Mike. He said that the system had not updated and that I should call back in a couple hours. I did and talked to Nancy at 1:30 CDT and was told that the Moped should be shipped this weekend! THAT IS IT! I asked to talk to the manager and was told that Ricardo had stepped out. I said that if he did not call me by 2:30pm CDT that I would place a complaint with the BBB, California Department of Consumer Affairs and the Federal Trade Commission.
As of 3:45pm, I have not received a return call, So I canceled the order. They said that there would be a 1 day confirmation period. I told them I wanted a refund of the full amount with NO restocking fee.
6/24/08 I called to confirm that the order was canceled. They said they had no cancellation request! I told them to cancel it and that I did not think much of their company. The guy said that they did not think much of me either. Nice attitude. After checking my bank, the funds were released from being on Hold and as far as I am concerned, I am done with this company.
I think this item should have been shipped per their original agreement. I should be receiving this Moped on or before 6/27/08. It seems to me that the price on the Moped had changed shortly after I ordered it and that every order they shipped that was placed after mine would net them $150 more than they would get by shipping mine out.
|
|
|
|
|
|
|
|