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buyer beware
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horrible site...if price changes within 30 minutes of your order they hold your money hostage for a week.... buyer beware... here are transcripts of there horrid customer service
We recommend you to register on our website!
Features for registered members are as below:
1,Present 5 Bonus Points ( equals 5 USD). Enjoy Membership Discount.
2,View purchase history.
3,Check purchase details.
4,Track order status.
5,Initiate a refund request.
Kindly reminding: Regarding refunds, complaints, suggestions, or cooperation, please send an email to thxcharlie@hotmail.com, Guaranteed response time is 10 minutes, up to 36 hours.
At any time before delivery, customers have the right to obtain a refund.
Daisy 03-15 21:25:38
Hello!This is Daisy,what can i do for u ?
You 03-15 21:25:54
I am very upset
You 03-15 21:26:01
i made a purchase pulling up order
Daisy 03-15 21:26:36
Did you place order on our website? If so, please tell me the follow information first, this could speed up the process.
Order Number:
Character Name:
Payment Email:
You 03-15 21:26:37
Order NO. G15031607093110843A - See more at: http://www.goldceo.com/mypurchaseorders.html#sthash.Ap2RAa3m.dpuf
You 03-15 21:26:40
yes i did
You 03-15 21:26:48
and for some reason it said unpaid
You 03-15 21:26:52
so i opened up texct chat
Daisy 03-15 21:26:54
Please wait a moment while i'm checking this for you!
You 03-15 21:27:00
and they said oh we are sorry our system made a mistake
You 03-15 21:27:07
we will refund purchase
You 03-15 21:27:12
and u simply make order again
You 03-15 21:27:22
unfortunately now i have to wait 7 days for refund
You 03-15 21:27:43
everything on my end was ok, the transaction came off of card and paypal said everything was fine
Daisy 03-15 21:27:43
what this order have refund
You 03-15 21:27:58
but now my money is held hostage for 7 days so i ask
You 03-15 21:28:08
what problem on your end occured
You 03-15 21:28:14
to require this refund
You 03-15 21:28:57
this was second order i have made
You 03-15 21:29:02
the first was no problem
You 03-15 21:29:16
this one "there is an error in our system and i have to order u a refund"
Daisy 03-15 21:29:17
because u take the order have some difference price in our website
You 03-15 21:29:18
so why
You 03-15 21:29:58
this is the price
You 03-15 21:30:02
after my 5.0 bonus points
You 03-15 21:30:12
and i made transaction immediately
You 03-15 21:30:28
why couldn't u bill me the difference and not held my money hostage for 7 days
You 03-15 21:30:56
if price was updated in the 2 minutes it took me to log into payal and pay that's on you
You 03-15 21:31:34
where can i add my review
Daisy 03-15 21:32:03
but my manager tell me the price have some mistake when u take the order
You 03-15 21:32:13
i clicked link
You 03-15 21:32:14
and paid
You 03-15 21:32:20
i think he is looking at an old order
You 03-15 21:32:46
when was price changed?
You 03-15 21:32:56
when was order made and compare to when it was paid
You 03-15 21:33:48
i have all my info on my end
You 03-15 21:34:00
i have contacted paypal and my bank
Daisy 03-15 21:34:18
when u completed the price have changed
You 03-15 21:34:31
so how is this my fault
You 03-15 21:35:07
and why did u give the impression i could just make another order
Daisy 03-15 21:35:08
sorry
You 03-15 21:35:12
why is my money held hostage
You 03-15 21:35:18
why couldn't u biull me the difference
You 03-15 21:35:21
where can i add my review
You 03-15 21:36:12
i really thought i was going to like this site but i see how you keep your customers interests in mind
You 03-15 21:36:29
maybe you should rethink your operating procedures upon price changes
Daisy 03-15 21:37:08
yes i know
Daisy 03-15 21:37:21
this is our website fault
Daisy 03-15 21:38:28
im so sorry but my hands tired
You 03-15 21:38:59
i would like transcrpits of this conversation
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