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Review 7/17/2010
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Worst customer service imaginable! I saw an ad in the OC Register for this company (Gomez AC and Heating) and thought I'd call to inquire about replacing our a/c unit. I just got off the phone with Jeff who was extremely rude, pushy, and insulting. He was irritated that I was actually asking questions (e.g., how big of a unit do I need for the square footage of my home, what brand(s) do you install, do you do free in-home estimates). Apparently he only deals with "do-ers and not shoppers", and you better thoroughly do your research even before calling this guy, lest he suggest for you to go "educate yourself" (interesting, what did he think I was doing by asking questions?). Wow, unbelievable. Who runs their business with so little tact? As a consumer, it is my option to call around, shop for the best price, and to ask the questions I'd like answered. And I should be able to do it without feeling like I'm inconveniencing someone I'm considering doing business with. With this economy and SOOOO many businesses out there that do the same thing, why put up with this? Truly, I would gladly pay more (much more) to work with a true professional (in expertise and behavior) who would actually be pleasant to work with. If this is the kind of treatment a potential customer gets from this company, I'd hate to see what it's like after you sign the contract. BUYER BEWARE!
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