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Review 4/17/2011
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February 1 I mailed a cancellation letter to the address in my pro results training contract. I had fulfilled my contractual obligations and also decided to quit the gym entirely as I no longer had time to work out.
March 10 I was billed as usual for my fitness membership, and March 25 my training membership was billed.
April 6 I called and spoke to a representative who said they had no record of my letter ever being received. I basically told them that I didn't believe that was true and that I wanted my memberships cancelled immediately. She assured me that she HAD cancelled them. She also stated she would refund the fraudulent charges for the month of March.
I assumed the matter was resolved.
April 11th I received a call from another representative informing me that my training membership was still active and that I needed to go in the gym to speak with the OM to cancel it. I asked why I needed to have mailed a letter in if I could have cancelled in in store originally. She gave an answer that did not even make sense. But she assured me the fitness membership was cancelled.
Yet I see they billed me April 10 for another payment for my fitness membership (that I was assured by two people was cancelled).
I want LA fitness to refund all fraudulent charges IMMEDIATELY.
This is a terrible company that has no honesty or integrity. They should be shut down.
They are basically REFUSING to cancel my membership.
THIS OCCURRED AT THE TEMECULA, CA location.
If this does not become resolved I WILL take LEGAL ACTION against this company.
EDIT: 4/20: LA Fitness has responded to my complaint and assured me that they will cancel BOTH memberships effective immediately and refund payments for the month of March. I will update when payments have been credited to my account.
4/23: Another attempt was made to withdraw money out of my account...still awaiting the promised refund. Just when I though it was over...it continues.
4/26/11 - Both refunds were issued, so once again I thought this was over. Look at my account and they deducted 29.99 out of my account. They basically issued a refund, and then deducted it right out of my account.
Looks like I'm closing my bank account. Nobody in the company seems to be able to resolve this.
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