cindy d.'s review of Massage Envy

Massage Envy

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Complaint Posted 10/7/2009
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Review 10/7/2009
BEWARE---If I could give a negative star I would. They have very questionable business practices. I have been there 3 times & will not go back. Very unprofessional and nasty manager. Therapist was almost 15 minutes late to start my massage and did not make up by adding the time at the end of the massage so I got shorted. Manager charged my card without my approval 2 times when I wasn't there and claimed late or other made up processing fees and said I missed appointment when I wasn't even in town!! How can I be late when they had my card on file?? They have cockroaches too by the water and waiting area. Be very careful. I have only been to this one location I am afraid to try the others. Be VERY careful they make you sign a contract.
 
 
 
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Additional Business Information
Hours   Phone   (818) 788-3689 Address   16101 Ventura Blvd
Encino, CA 91436
Website   http://www.masssageenvy.com Email   kernmyster22@gmail.com
Contact   Jesse Kern Other  
 
 
 
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