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Review 12/10/2009
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I went online to get my "Risk Free Trial" product for a teeth brightener. Wow, what a can of worms I opened! I called to cancel and get an RMA# as they request, and I couldn't get through to the customer service dept. After many attempts, I finally contacted them and was told that my trial period was up and my credit card was charged 79.95. I wanted to return the unopened product, but was informed that the product was non-returnable and I could not get a credit for my return. They won't even give me the RMA# that they say you have to have in order to return the product. I didn't even have the shipment for a week. They say the trial starts after you order not after they ship it. Customer service was rude and basically said I was stupid for not knowing what I was getting myself into. It is obvious to me that this company receives hundreds of calls a day, because of the rehearsed answers I was given. I canceled my credit card and have filed a dispute of the charges with my bank. How does a company like this legally stay in business? If I could rate this company with 0 stars, I would.
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Business's response - by Jodi S.on 12/11/2009
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Kim,
I am sorry that you had such a negative experience with our company but we would like to make it right. Unfortunately, we do not have any contact information to get in touch with you. Please call our Executive Response Department at 954-318-4707 so that we can work with you to resolve your issue.
Thank you
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