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Genesis experience
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I have owned the unit for less than one year but have seldom used it. My first impressions were not that good because of the fit and finish. The carbon fiber panels do not fit right which makes it very difficult to install/remove. The top of the unit is a poor quality plastic that also does not fit right. In addition, the bottom carbon fiber panels are not fitting into the steel case properly. Lastly, I had an error message which I contacted the manufacture about. They sent me instructions on how to make the repair but I wished that QC would have caught the error. I have not contacted the manufacture regarding the panels because these are issues that cannot be corrected. They need to make a higher quality product especially for the price they charge.
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Business's response - on 8/22/2017
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Hello! My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I want to thank you for bringing your concerns to our attention. It is greatly appreciated. Customer feedback, both good and bad, is always important to us. It helps us improve future customer experiences.
I attempted to look you up in our customer database and could not find you. I would appreciate if you could email me so that I can investigate and discuss your concerns with you. Please do not hesitate to contact me at Randolph_roy@originpc.com. I am more than happy to help.
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