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Services not rendered They never caught the groundhog and did not refund my money
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I contact this company to catch and remove a groundhog from my backyard that is digging underneath my deck causing damage. I paid 149.00 to set and catch it. He explained any additional catches would be 69.00 afterwards. I remember that clearly. The last time they came out. I thought the lady was onto something because she told me they were using cat food to try to catch it this whole time and she said that explains why we haven't had any luck. They were trying to bait it using something it didn't like. Waste of time there. She used fruit. Well the ground hog triggered the cage from the outside trying to get the food and didn't go inside. They came out picked up the empty trap and told me nothing is guaranteed and they are done working with me. They do not honor the work you pay for and the crazy lady i spoke with said nothing is guaranteed. NO I paid for services and you did not deliver on the services i paid for so refund my money or work harder to catch the damn thing. Waste of time dealing with this company. The manager Kyle got on the phone when i told him i would dispute this with my credit card company and he told me that this piss poor service not rendered type of behavior is ok to them and they are keeping my money and he hung up in my face. Dishonorable, Untrustworthy business! If i knew this was going to happen i would have went and bought a 25.00 trap at Walmart to catch the thing myself but i thought they were experts and could help. Not at all i am just out of 149.00 no resolution to my problem and this ground hog is still digging around my deck, my yard and nothing was resolved here. DO NOT USE THIS COMPANY.
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