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Business's response - by Tom J.on 2/19/2016
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Elena,
First, I want to shed some light on the nature of this posting, accusing us of stealing your money - let alone anyone's money.
We entered into an agreement with you to manufacture a sign for your business. You wanted to see the artwork, which we sent, and you said there was a mistake. We gladly offered to immediately correct the mistake and get a new design to you - but at this time you refused to move forward with the process. I need to point out that our customer service representatives, artists and sales representative all attempted to contact you and get the matter corrected so the sign would be as you wanted. Unfortunately, you either didn't return the calls or refused to work with us any longer, despite our many attempts to try to get it corrected. We did try to work with you - but you refused to do so. How could we move forward without your cooperation?
Soon afterwards we started to work with you through the Better Business Bureau and tried to resolve the matter through that channel. We still have not heard from you even through the Better Business Bureau. We sent you a refund for the amount of your deposit at the end of January. You should have received it by now.
We have tried to make you happy throughout this process. Your accusations of stealing money are unfounded and unfair. We need to let everyone understand the entire story - and not just your side, which does not paint an accurate picture of what occurred.
Thank you.
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