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Our dog's fur was pulled out by the roots by a male groomer at The Canine Spa
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We have had our dogs groomed here before with good results. December 23rd was a very busy day for them with a long line waiting to check in when I arrived. I dropped them at 8:00 am and went to pick them up at 4:00. When I arrived they had been washed
and brushed but their feet were not trimmed and they did not have sanitary cuts as I had requested - both when I made the apt as well as when I dropped them off. They quickly fixed this. One dog (Riley) was done well and the other (Monty) appeared to be done
acceptably also when I looked at the fur on his back and behind. When we got home the Monty was very skittish and would not let me near him. When I tried to pet him he would run away. We inspected him more carefully and discovered huge chunks of fur missing
from his sides and hot red bare skin that was extremely sensitive. When we returned to the Canine Pet Spa to confront them we were told that our dog had the bare patches already under his fur and they had just removed the dead fur to expose them. These dogs
are 13 years old and this has NEVER happened before. There was no mention of this issue when I picked them up. She also told us Monty was extremely matted so it was our fault is he was hurt. Monty was matted but in no different condition than he has been
for 13 years of grooming every 4 months. My husband asked why they did not call us first before ripping his hair out by the roots. She said "he" (the groomer who did Monty) was careful and gentle. I find that extremely difficult to believe as it is now 6
days later and Monty is finally letting me pet him again but yelped this morning when I scratched behind his ears. They changed us $150.00 for this treatment which is the most we have ever paid for grooming. They made no offer to fix the situation as they
felt they were not at fault. They were obviously over-booked just before Christmas and apparently in a rush to get them out the door. We will never be back and suggest you choose another groomer also.
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