Rachel S.'s review of TurtleStuff.com

TurtleStuff.com

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Customer Reviews & Ratings
Complaint Posted 11/18/2008
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Review 11/18/2008
I went to several websites looking for a retailer that carried Mazuri Tortoise Diet. I found several comanies and even though Turtle Stuff.com was not the cheapest I ordered this specific brand of tortoise food for our clinic pet in Reno, NV. I chose Turtle Stuff.com because they had a great website and really seemed to know alot about turtles. It has been 27 days since I placed the order. I printed out a confirmation page and my credit card has already been charges. I have emailed the company 7 times inquiring about the order. Since the company's website does not offer a contact phone number I had to wait for my credit card bill to come to obtain the phone number. I have called dozens of time and left messages on what seem to be a cell phone voicemail. Today I contacted the companies that are advertised on turtlestuff.com's website and none of them have ever heard of them. I am so disappointed. I will never use this website again. Oh yeah, they charges me $11.00 for shipping as well.
 
 
Business's response - by TurtleStuffon 11/20/2008
Due to a severe case of flu, we fell more than three weeks behind in getting orders out, and were unable to correspond with customers via email or any other method. We've spoken with this customer via phone today, and believe we have reached a satisfactory resolution.
 
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Additional Business Information
Hours   24/7/365 Phone   (760) 617-5254 Address   P.O. Box 260
Apple Valley, CA 92307
Website   Email   sales@turtlestuff.com
Contact   Other  
 
 
 
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