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us steam ripp off company www.ussteam.net chris
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case #D-821811261219
Sun, Mar 15, 2020 9:08 am
Linda (lindastephensok@aol.com)To:you + 1 more Details
, let me have the opportunity to bring some fraudulent activity to your attention on our credit card, on November 26, 2019, I decided to buy a commercial steam carpet cleaner for our home and hire a woman to use it here at our house, we recieved the first of two units about 3 days later with united parcel service delivering it to our door.
The problem with the unit is it has extractor water that is supposed to spray separately from the steam function if so desired, and the vacumn sucks up the steam moisture along with the extractor water.
The problem is that the machine shut off with a "no water" error message even when both water tanks are full rendering the machine useless.
The merchant bought a ups return slip at first but called to say he would bring a working machine, and he would pick up the defective one so dont give the first one to the ups driver when they come for it.
The merchant brought a second machine and took the first one, I asked him if he checked the second one before he left to bring it to me, he said he would check it here and had it blowing steam but the extractor water would not come out and the error message shuts the machine down because it has a boiler in it, the merchant told me if he could leave it here and if we would try it he could come back if we had problems because he was in the area often, and we would get it worked out, i believed the merchant and allowed him to leave the machine for it to be tried here.
The second machine shut off like the first one with both water tanks full. I fully believe now this merchant wanted me to keep this 30 days believing he would come back if we couldnt get it going so they could keep the $1299.00, and proceed to wear us out with a warranty claim, which is not going to happen cause I called 48 hours later to say I didnt want the second machine either.
They wanted me to drive 40 miles with the 80 pound box to yukon oklahoma to the ups drop at Lowes lumber yard, I called them 3 times to bring it to their attention they needed to buy a full prepaid return label so ups would come here and pick up this machine, just like ups left the first one here, the merchant said in his letter to the credit card company i called 3 times to say ups did not come here, the deception on his part at this point is that i called to tell them they failed to buy a FULL prepaid return label 3 times, because they told me they fixed the pickup problem 3 times and did not, i never called to tell them ups does not come here, only to tell them 3 times they did not pay for the pickup service.
WE called within 48 hours to tell the merchant he left us a second dead on arrival machine and were informed they had done all they were gonna do for us and i needed to return the machine at my expense, expecting us to pay for a dead $1299.00 machine and or use our resources to haul the machine 40 miles in the return process is not going to happen under any circumstances, so we want the credit card company to secure the full prepaid return label, and have ups come here where they left the first dead machine and pickup the second dead machine just like they brought the first one.
Now the most disturbing part of this is after us steam got our card number information, they sent us 2 bad machines, the merchant lied to the credit card company, there was a ski trip for $2647.26 charged to our account, and all the other charges on this card appeared only after us steam got this credit card number, every charge on our card at this time is fraudulent and we think the credit card company will find a crook at us steam if they will spend any time at all on this, Homer H Hulme 111
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