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Review 1/12/2008
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I have had the same experience as Derek. I bought a monitor thru Tiger Direct as a x-mas present. When we realized the monitor had issues, I called customer service and after 40 minute wait, arranged to have an advance replacement sent.
I was emailed an ARA (RMA) form, which I filled out and returned. I heard nothing in the next 3 weeks, even though I called several times, twice waiting on hold for 2 hours and still never talking to a live person, and sending 3 messages thru their website.
Finally, I called again, this time going to their sales. After 40 minutes, I talked to a live person, who was helpful.
She said she couldn't find my email with my ARA form.
Worse, she says the case was put in their system as a repair, not an advance replacement - so they had been waiting all this time for me to ship the monitor.
Not once did anyone contact me, no follow-up, and it took 3 weeks before I could get a live person on the line and get any info.
Though they supposedly have great products, I will never again buy from them, and I will be sure my friends and associates understand what horrible customer service this company has.
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