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Very hard to get refund!!
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I sent back my last shipment (had too much left from previous shipment). After I shipped the product back they still charged my card again! Now I have 2 charges on my card & all I was told on the phone was they have not received my shipment (I have confirmation
they did)- the guy also said it could take 3-4 weeks to get a refund.... I told them how ridiculous this was and to remove my credit card # from the system! I just want my refund! I like the product... Just not the customer service! Susan
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Business's response - on 6/3/2013
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Dear Susan,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are also welcome to send an email to us at customerservice@guthy-renker using the subject line RE: Trustlink Review. Please make sure to provide your full name and address as well a contact phone number where we can reach you. This will allow us to locate your account and contact you with a resolution in a timely manner.
Thank you very much and kindest regards,
Thomas
Guthy-Renker LLC, Corporate Escalation Team
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