Complaint
Posted 1/2/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/02/19
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MESA, AZ
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Horrible Customer Service
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In October 2018, I changed my ADT account from one company servicing it to (unbeknownst to me) Blue Light Security. As a part of upgrading my Pulse System, I needed to return to the parent company ADT. I contacted BlueLightSec to end my service w/... Read More »
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Complaint
Posted 12/1/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/01/15
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WOODBRIDGE, VA
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Fraud company
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Customer rep (Joe Winters) came to my house and said he will send me DocuSign paper so if I agree to take their service I can sign up, otherwise I can deny it. And I read their all reviews and decided not to take their service. Even though I didn'... Read More »
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Review 7/7/2011
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I am going to cancel my contract with this company as soon as possible because the salesperson lied. He stated that the company was giving a free gift to new customers. However, when it was time to get the gift, I was told that because I got addi... Read More »
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Business's response - on 7/7/2011
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In some cases, based on the individual's agreement with the sales person. Additional equipment is given in exchange for the incentive package.This is a common request from our clients. If this was not the case please give us a call at 800-408-4140... Read More »
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Review
Posted 2/2/2011
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1 Review
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0 Question
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204 Profile Views
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0 Answer
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Trustlinker since 02/02/11
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Review 2/2/2011
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I completely disagree with the other reviews that are negative. I have nothing but the best to say about this company. I signed up for a service with them and my experience was exceptional.The person who answered my initial call was professional a... Read More »
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Review 1/2/2011
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this company will not come out to check a system , un til the problem is repeated several times. The people who finally come out are rude and love to say"if I have to come out -it will cost $185.00"or "It is not showing any problem on our board" ,... Read More »
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Business's response - on 7/7/2011
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We are obligated under contract with our clients to service every system installed by our company for 90 days. Our parent company is requiring us to service our own systems for the same period of time. After 90 days our parent company is servicing... Read More »
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Review 10/20/2010
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I am very dissatisfied with this company I got a flyer at home and was completely cheated. It asked for a $99.00 installation fee with free equipment but when the sales person came by to the house for the free evaluation the price changed. I shoul... Read More »
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Business's response - on 7/7/2011
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Our advertised price is $99 installation charge and free equipment. 10 door/window sensors, 1 motion detector/ 1 remote. If additional equipment is needed or requested it will be charged above the $99. That is the only reason why a price would cha... Read More »
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Review
Posted 7/8/2010
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1 Review
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0 Question
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256 Profile Views
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0 Answer
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Trustlinker since 07/08/10
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Burien, WA
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Review 7/8/2010
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Great experience. My Security Consultant Pam Taylor was great! After shopping the other security companies she had the best price and wasn't pushy. She set up the most user friendly design and made sure we were comfortable with the system. Our ins... Read More »
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Review
Posted 7/1/2010
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1 Review
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0 Question
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217 Profile Views
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0 Answer
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Trustlinker since 07/01/10
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Los Angeles, CA
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Review 7/1/2010
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Provide free estimate,sales representative was not pushy,presentation was helpful and the installer Robert Kelly did a wonderful job very professional. Read More »
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Complaint
Posted 6/29/2010
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1 Review
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0 Question
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209 Profile Views
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0 Answer
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Trustlinker since 06/29/10
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Bonny Doon, CA
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Review 6/29/2010
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Really really shady company. The sales person sold Slimline Wireless window transmitters stating that the ones they have are smaller and better than the competitors and made us pay for them. When the installer came, he installed older less expensi... Read More »
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Review
Posted 8/17/2009
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1 Review
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0 Question
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332 Profile Views
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0 Answer
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Trustlinker since 08/17/09
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Glendale, CA
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Review 8/17/2009
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Great company to deal with, they provide great value. I was very impressed with their expertise, professionalism and products.
Mireille Z.
Glendale CA Read More »
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