Complaint
Posted 12/24/2019
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1 Review
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Trustlinker since 12/24/19
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PORT SAINT LUCIE, FL
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ECM
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Buyer Beware. Before singing a Service Contract with this company, be sure to read the exclusions on the back of their contract. You will need a microscope to be able to read the micro print. I was in the service business for many years and unders... Read More »
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Complaint
Posted 11/9/2019
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1 Review
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0 Question
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Trustlinker since 11/09/19
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PORT SAINT LUCIE, FL
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ECM is no better then Google
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We have used ECM for several years now with each year getting worse. We finally made a decision to cancel this BS contract for the following reasons:
1)Our AC (Which we purchased from ECM) was leaking from the air handler. We had ECM come out and... Read More »
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Complaint
Posted 10/16/2019
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1 Review
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0 Question
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Trustlinker since 10/16/19
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POTWIN, KS
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Complaint
Posted 5/1/2019
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1 Review
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Trustlinker since 05/01/19
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BOYNTON BEACH, FL
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$59.00 spring tune up
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The service tech Miguel Laborde was in my house a total of 25 minutes, and all he did was to try and sell me a $5.400.00 dollar system!!!! He did not make any attempt to check or do the tune up. He left my overflow valve sideways so he leaked all... Read More »
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Complaint
Posted 11/15/2018
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1 Review
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0 Question
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Trustlinker since 11/15/18
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BOCA RATON, FL
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SCAMMED
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I have an appliance service contract with ECM. The premiums are expensive, and the policy doesn't cover everything. I called them because the ice maker in my refrigerator was making very little ice. A service tech came out and couldn't figure out... Read More »
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Complaint
Posted 3/9/2017
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1 Review
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0 Question
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Trustlinker since 03/09/17
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WELLINGTON, FL
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Rip-Off
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Stay away from ECM at all cost!!!
ECM installed a top of the line AC unit in my house that included 10 year warranty. 2 years later the thermostat goes dark. It's one of those sophisticated Lennox iTouch, so I called their service, I was told "par... Read More »
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Review
Posted 2/20/2017
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1 Review
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Trustlinker since 02/20/17
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POTWIN, KS
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CALL ANOTHER SERVICE PROVIDER - DO NOT USE ECM
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LG IS CONTRACTED WITH ECM TO INSTALL WARRANTIED REPLACEMENT PARTS. I CALL ECM TO SCHEDULE A COMPRESSOR INSTALLATION AND THE FIRST THING THEY TELL ME IS THAT I HAVE TO SING UP FOR A CONTRACT WITH THEM. AFTER REQUESTING A SUPERVISOR AND EXPLAINING T... Read More »
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Complaint
Posted 12/31/2015
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1 Review
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0 Question
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Trustlinker since 12/31/15
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DELRAY BEACH, FL
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DO NOT USE ECM
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ECM should probably stand for "We don't care". We have been having issues nonstop for years with our unit which was paid in full and installed by ECM 4 years ago. Their customer service is amongst the worst in the industry. They have yelled at me... Read More »
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Complaint
Posted 12/31/2015
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1 Review
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0 Question
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Trustlinker since 12/31/15
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LAKE WORTH, FL
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Not Recommended
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To be fair:
3 service calls this year:
1. Dishwasher repair: No real problem. (some delays in coming out)
2. Toilet repair: ballcock replaced. Easy repair, Done quickly
3. Clothes washer repair. Service person said parts needed to be ordered.... Read More »
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Complaint
Posted 11/9/2015
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1 Review
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0 Question
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Trustlinker since 11/09/15
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POMPANO BEACH, FL
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I rate ECM a D Minus Sorry Guys
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5 years ago I had a service contract and needed a plumber to install a new faucet in my sink. The ECM guy did a poor job and insulted my wife. It stills leaks to this day. Recently I had a service call on the A/C to drain the line. It was under wa... Read More »
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Complaint
Posted 10/21/2014
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1 Review
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0 Question
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Trustlinker since 10/21/14
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PALM BEACH GARDENS, FL
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Nightmare! NOT Happy!
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Absolutely WORST bunch of (fill in the blank)s I have ever encountered! Do yourself a favor and spare yourself the frustration! Where to begin. Visit #1 Had to call them to see why our A/C was leaking. They came out and fixed it, but suggested a n... Read More »
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0
Posted 8/5/2013
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1 Review
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Trustlinker since 08/05/13
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ABSOLUTE RIPOFF!
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DO NOT use this company! An absolute rip off! I was told I needed a relay switch for my air handler and a 30 amp switch on the compressor, I was told that if we bought both parts I would get the compressor switch for half price, half price was $28... Read More »
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