Review
Posted 3/29/2023
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1 Review
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Trustlinker since 03/29/23
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READING, PA
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Review
Posted 5/29/2018
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1 Review
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Trustlinker since 05/29/18
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ELLENTON, FL
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Great people to do business with
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This is a great company with hard to find parts and lightning fast shipping. They actually overnighted a replacement laptop hard drive (that I could find nowhere else) when the first one they sent me seemed defective. It turned out that I needed t... Read More »
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Review
Posted 7/26/2017
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1 Review
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Trustlinker since 07/26/17
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PITTSBURGH, PA
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Went out of their way
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I needed RAM for an antiquated 2009 computer and they found the right one for me after other companies tried and failed. Thank you for the effort and for saving my monitor more right-hooks! Read More »
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Review
Posted 4/1/2016
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1 Review
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Trustlinker since 04/01/16
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HAGERSTOWN, MD
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Great Customer Service, Beyond the normal
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I ordered two replacement print heads and one was not working upon installation. I just let them know and they replaced it for free, without me even asking. Their service is superior. I thought I was sunk, but they are a company that stands behind... Read More »
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Complaint
Posted 10/15/2015
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1 Review
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Trustlinker since 10/15/15
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BEDFORD, TX
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Never again!!
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Impact sent me the wrong part. After contacting them, they were quick to take my money for a replacement part which was shipped quickly. After that is when the wheels fell off. I was promised RMA instructions the same day but did not receive them.... Read More »
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Complaint
Posted 3/13/2015
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1 Review
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Trustlinker since 03/13/15
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FORT WORTH, TX
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This company is a joke! Worst customer service!
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his company is a joke! Just like many other people, I ordered a part that showed they had in stock only to find out days later that they don't have it. When I called to complain, Yuri just laughed and said Sorry, just order it from someone else. I... Read More »
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Review
Posted 3/21/2014
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1 Review
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Trustlinker since 03/21/14
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WALLINGFORD, CT
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Foreign power cord
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Dennis Z. The service representative was extremely helpful and patient in locating the correct part for a European power cord for an HP laptop. Best customer service experience ever. Read More »
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Review
Posted 1/24/2014
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1 Review
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Trustlinker since 01/24/14
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Review
Posted 1/20/2014
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1 Review
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Trustlinker since 01/20/14
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Impact has done right by me....
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I don't outsource much but when I do need to find a part not in my own warehouse Yury has hooked me up many times without any issues. Impact seems to have availability on many obscure parts that others don't have in stock too. Curt from Pc Parts I... Read More »
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Review
Posted 12/6/2013
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1 Review
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Trustlinker since 12/06/13
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Fantastic Customer Service!
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I just experienced one of the best support chats I've ever partaken in with any company. Dennis connected extremely quickly and setup an RMA return immediately with no questions asked. He then even placed an order for the replacement part, for a d... Read More »
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Review
Posted 11/18/2013
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1 Review
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Trustlinker since 11/18/13
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First-time buyer - Excellent Customer Service
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After the power supply I received was faulty, I called Impact and got the best response from an online firm in a while. They promised to ship a replacement immediately. I came away feeling like they cared about me as their customer. Here's an exce... Read More »
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Review
Posted 8/7/2013
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1 Review
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Trustlinker since 08/07/13
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Great customer service
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I found this to be a very helpful and friendly company. Customer service was fantastic, never a wait on the phone and I got a knowledgeable individual. I'll be using them again and again. :) Read More »
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Review
Posted 4/30/2013
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1 Review
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10 Profile Views
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Trustlinker since 04/30/13
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Impact is AWESOME
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Impact is a absolute god send. Their friendly and helpful staff is unlike anything I am used to dealing with in the professional world, and I am extremely grateful that I have been able to do business with them. I have absolutely become profitable... Read More »
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Review
Posted 4/18/2013
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1 Review
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0 Question
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15 Profile Views
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0 Answer
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Trustlinker since 04/18/13
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Review
Posted 3/15/2013
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1 Review
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0 Question
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29 Profile Views
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Trustlinker since 03/15/13
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Replacement Keyboard
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This company's customer service, by far, is the best I have ever experienced. From a knowledgeable Sales Staff to their quick and precise service, I am more than satisfied. They have earned my trust and my business. Keep up the outstanding satisfa... Read More »
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Review
Posted 2/22/2013
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1 Review
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36 Profile Views
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Trustlinker since 02/22/13
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Thank You !!!
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First, my apologies the outstanding individual who helped me. I have forgotten their name. But make no mistake they took care of me with great dispatch and courtesy. You company deserves high Business Marks for making the original error (Incorrect... Read More »
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Review
Posted 2/13/2013
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1 Review
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0 Question
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60 Profile Views
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Trustlinker since 02/13/13
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Good RMA service
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Supplier shipped the product quickly. Our customer decided not to take it after shipment was received. Requested RMA from Impact, did not hear back for a week, sent a followup email and they granted the RMA immediately and informed us we did not n... Read More »
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Review
Posted 11/20/2012
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1 Review
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67 Profile Views
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Trustlinker since 11/20/12
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Impact Computers
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I needed a special part and Impact came to the rescue, shipped faster for me at only 5.00 more, Customer service is great, they did some research for me to make sure I got the right part. I'm very impressed with the help that I got..For all your c... Read More »
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Review
Posted 11/13/2012
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1 Review
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95 Profile Views
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Trustlinker since 11/13/12
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Great service from the Sales Department!
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I spoke with Ralph Tamayo today to order a display panel cable for an HP laptop. We didn't have the exact part number available to us, but with his insight to use the power of Google, in combo with some information I gave him, we were able to loca... Read More »
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Review
Posted 11/13/2012
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1 Review
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110 Profile Views
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Trustlinker since 11/13/12
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CUSTOMER SERVICE AT ITS BEST
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AS MANY MIGHT AGREE, SUPERB CUSTOMER SERVICE DOESN'T EXIST ANYMORE. I HAD A CUSTOMER SERVICE TRANSACTION, AND IT WAS HANDLED PROMPTLY, PROFESSIONALLY, AND STRESS-FREE. THIS COMPANY HAS A RETURN CUSTOMER IF THE NEED ARISES IN THE NEAR OR FAR FUTURE... Read More »
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