Complaint
Posted 1/23/2013
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1 Review
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0 Question
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12 Profile Views
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0 Answer
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Trustlinker since 01/23/13
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Absolutely NOT worth the headache!
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I have ordered seed mixes from Turtle Stuff on two different occasions. The first order took more than 6 months to arrive, the second I have yet to receive. The first time around the owner claimed some sort of technical error, which wiped out orde... Read More »
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Complaint
Posted 12/3/2011
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1 Review
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0 Question
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28 Profile Views
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0 Answer
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Trustlinker since 12/03/11
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turtlestuff.com
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i placed an order on 9/11/2011 and still have not recieved it! i have emailed them 2-3 times and no reply.i saw their phone # here so i will try to call them. if that fails i will file a complaint .i have saved all my order info. Read More »
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Complaint
Posted 11/30/2011
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1 Review
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0 Question
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41 Profile Views
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0 Answer
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Trustlinker since 11/30/11
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Review
Posted 4/20/2011
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1 Review
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0 Question
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39 Profile Views
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0 Answer
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Trustlinker since 04/20/11
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Review 4/20/2011
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I am giving turtlestuff.com three (3) stars because of the following. I ordered 4 packs of seeds for my desert tortoises. I received the seeds 12 days after I placed my order. I was satisfied with the seeds and I planted them 10 days ago. As of to... Read More »
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Review 3/6/2011
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I came across their informative website and placed a order for grass seed. Two weeks past before I received my first email letting me know my order had been shipped. Another two weeks past and still no order or communication. It was not until I ma... Read More »
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Business's response - by TurtleStuffon 3/6/2011
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This customer was alerted that we had a very bad storm and had no internet or telephones for nearly two weeks. He was also informed that all orders are individually filled AFTER the order is placed so that products are fresh when received.
Nowhere... Read More »
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Review 6/24/2010
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Very dissappointed and will NEVER order from them again and I WILL pass the word around that this is an awful company!
I placed an order one month ago and still I have yet seen my turtle food. They do respond to my email just tell me its on it's... Read More »
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Business's response - by TurtleStuffon 6/28/2010
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We cannot be responsible for the length of time it takes the post office to deliver a package. When we said the package was in transit-it was. Customers need to understand the difference between delivery confirmation and tracking numbers.
A DELI... Read More »
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Review 6/21/2010
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www.turtlestuff.com is horrible. I submitted an order and they never delivered nor did they responded to email. Their website does not list a phone number! (A very bad sign indeed) I wished I had checked this before I had made the mistake in order... Read More »
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Business's response - by TurtleStuffon 6/28/2010
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We have communicated with this customer, who accuses us of lying about our policies. The package WAS shipped. We cannot be responsible for the length of time it takes the post office to scan a package. When we say the package was in transit-it is.... Read More »
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Review 11/18/2008
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I went to several websites looking for a retailer that carried Mazuri Tortoise Diet. I found several comanies and even though Turtle Stuff.com was not the cheapest I ordered this specific brand of tortoise food for our clinic pet in Reno, NV. I ch... Read More »
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Business's response - by TurtleStuffon 11/20/2008
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Due to a severe case of flu, we fell more than three weeks behind in getting orders out, and were unable to correspond with customers via email or any other method. We've spoken with this customer via phone today, and believe we have reached a sat... Read More »
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