Complaint
Posted 11/16/2020
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1 Review
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0 Answer
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Trustlinker since 11/16/20
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MAHWAH, NJ
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Terrible Customer Service
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Spoke with a salesperson and asked for a quote. Followed up 4 times over a few weeks and still nothing. Asked for a different salesperson, still they send me back to the same guy. Finally asked for a Sales Manager who promised a response but I nev... Read More »
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Review
Posted 6/25/2017
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1 Review
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0 Question
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Trustlinker since 06/25/17
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FARMINGTON, MI
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Great Design, Delivery and Service
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The service and delivery time were outstanding.I chose their artisan-created firepit for design, price and function and I will display it in a front yard sculpture garden as a work of art (see NYC MOMA art garden). Designer chairs will be availabl... Read More »
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Complaint
Posted 4/29/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/29/15
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POTWIN, KS
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Avoid this company unless you're a sadist
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I spent more than $900 on a gas fireplace kit. After three service calls from my installer, we realized it had a defective valve. Did Woodland Direct give a damn? Hell no. All they wanted was the stupid serial number. No word on when they would su... Read More »
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Complaint
Posted 9/10/2013
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 09/10/13
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Slow with shipping problems
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Took more than a month to receive item (not even here yet) and their carrier will NOT provide a time window for delivery. All they say is "between 10am and 6pm," period. So unless you're not in a hurry, and someone is always home, beware... Read More »
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Complaint
Posted 3/20/2013
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1 Review
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0 Question
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22 Profile Views
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0 Answer
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Trustlinker since 03/20/13
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Woodland direct terrible company
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Received broken merchandise. Company refused to refund product. They refuse to return the product in order to submit a claim. Charged with no product in hand. Will file further claims and complaints until I am Refunded Read More »
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Complaint
Posted 1/16/2012
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1 Review
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1 Question
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140 Profile Views
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0 Answer
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Trustlinker since 01/16/12
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