Complaint
Posted 5/25/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/25/20
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Scarborough, ON
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Patio Swing
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By mistake I bought a Patio Swing of this company (without checking reviews) opon opening for assembling I found missing right arm rest for swing, and complete bolt kit. I tried to call them for four hours till I reached to my destination, I was l... Read More »
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Complaint
Posted 6/19/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/19/19
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SPRINGFIELD, VA
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The WORST customer service ever!
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DO NOT BUY ANYTHING FROM THIS COMPANY. They need a 0 star rating! They deal out of Home Depot which has been wonderful, however Yotrio is horrible. We purchased the Torquay sofa set. They sent the wrong instructions and hardware with it (poor qual... Read More »
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Review
Posted 8/14/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 08/14/18
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PUNXSUTAWNEY, PA
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Missing parts
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DO NOT purchase any products from this company. We purchased the ms 4 pc conversation set. (2 chairs, table and love seat ). Upon putting set together discovered it was missing bolts for chair and one bolt the top came right off as well as pieces... Read More »
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Complaint
Posted 7/4/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/04/18
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Scarborough, ON
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complain
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Please consider another brand!
Worst experience ever. I was put on hold for purchasing a part for 57 min and finally because nobody answered I got tired and I give up. The website is useless, when you click on anything nothing opens. Bad bad custo... Read More »
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Complaint
Posted 3/21/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/21/17
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POTWIN, KS
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Broken and dangerous after 6 months
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All I needed was the hand crank and core for a cantilever umbrella and had to spend $205 and wait 5 months. After having it for 6 months the plastic that holds the main umbrella pole has cracked in half making this a dangerously manufactured repla... Read More »
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Complaint
Posted 10/5/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/05/16
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HOLLYWOOD, FL
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WORST EXPERIENCE
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I wish I could give them 0 stars!
I ordered an outdoor set on March and received it on April. One of the Ottomans missed a leg and the table was defective, the table was imbalanced and couldn't stand on it's own. I called them right away and sent... Read More »
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Complaint
Posted 9/30/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/30/16
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Ottawa, ON
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DON'T DO IT
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Purchased patio furniture from Home Depot that was manufactured by this Company. Three of four chairs went together like a charm; however the fourth chair didn’t line up at all. Screws got stuck and then stripped so I wasn’t able to “try again”.
... Read More »
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Complaint
Posted 6/22/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/22/16
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OAKLAND, NJ
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Yotrio Outdoor Umbrella
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We bought the umbrella at Home Depot and it came without a holding lock, so cannot use it. Contacted Yotrio Customer service three times (it's been over a month going back and forth!!), getting the same answer that the lock is being shipped soon,... Read More »
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Complaint
Posted 4/13/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/13/16
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EUGENE, OR
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Providence Outdoor Recliners by Yotrio are junk
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I bought 2 of these recliners in June 2014. In April 2016, I noticed the metal frame was cracked and rusting out. The company said it only warranties these chairs for one year, so I am out $298 for a 1 1/2 years of use. I bought them through Walma... Read More »
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Review
Posted 7/13/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/13/15
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CRYSTAL LAKE, IL
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11 foot Unmbrella (You get what you pay for!!!)
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We bought an 11 foot umbrella and love it. After a year, the lights did quit working (the switch went bad), but we seldom use them any way. Now the support broke and I am attempting to get a replacement. Even if we cant find one, I am ultimately h... Read More »
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Complaint
Posted 6/25/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/25/13
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INTENTIONALLY DECEITFUL COMPANY! BEWARE!
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I wish I knew that Yotrio manufactured the pergola I bought before I bought it in May 2013. The Yotrio customer service representatives that I spoke with in order to attempt to get replacement parts made several untrue statements. It seems as thou... Read More »
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Review
Posted 4/18/2013
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1 Review
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0 Question
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13 Profile Views
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0 Answer
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Trustlinker since 04/18/13
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thanks!!
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Thanks to everyone for all the reviews. You've helped me make a decision not to purchase Replacement parts. I don't have the time to follow up, especially with a company like this, If everything is true. Just not worth it. I'll rate a 3 just to be... Read More »
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Complaint
Posted 4/3/2013
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2 Reviews
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0 Question
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80 Profile Views
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0 Answer
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Trustlinker since 11/14/12
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Complaint
Posted 2/28/2013
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1 Review
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0 Question
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25 Profile Views
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0 Answer
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Trustlinker since 02/28/13
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OR
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Complaint
Posted 2/8/2013
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1 Review
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0 Question
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25 Profile Views
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0 Answer
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Trustlinker since 02/08/13
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Worst Company EVER!!! Stay AWAY
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DO NOT BUY FROM THIS COMPANY!!! We bought an umbrella from this company and the tube ring was broken. I called the Customer Service dept to get a replacement and they told me to send a copy of the receipt, a picture of the broken part, I did and n... Read More »
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Review
Posted 11/28/2012
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1 Review
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0 Question
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30 Profile Views
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0 Answer
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Trustlinker since 11/28/12
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Their products are little more than painted junk
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This company deals with nothing but garbage.. Their products are little more than painted junk. Be very careful dealing with anything that comes from the Yotrio Corporation... You may have to ask where and who makes the product, inorder to find ou... Read More »
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Complaint
Posted 7/17/2012
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1 Review
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0 Question
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45 Profile Views
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0 Answer
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Trustlinker since 07/17/12
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Review
Posted 7/11/2012
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1 Review
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0 Question
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43 Profile Views
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0 Answer
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Trustlinker since 07/11/12
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A Good review about this company
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I've seen a lot of negatives about customer service for this company but thought I'd share my positive experience. I purchased an outdoor table and swivel chair set from Home Depot & we really liked how the table looks and how comfortable the chai... Read More »
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Complaint
Posted 7/10/2012
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1 Review
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0 Question
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47 Profile Views
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0 Answer
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Trustlinker since 07/10/12
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STAY AWAY FROM THIS COMPANY !!
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This company has no honor, no customer service, no integrity. I've been trying to get parts that were missing with my outdoor umbrella for 4 months now. The customer service manager will not return calls or emails, the customer service phone pers... Read More »
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Complaint
Posted 5/14/2012
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1 Review
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0 Question
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52 Profile Views
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0 Answer
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Trustlinker since 05/14/12
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11 foot Umbrella
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I went to Home Depot and purchase the 11 foot umbrella with lights. When I first got it home and got it setup We loved how it looked over the table and when it was dark and the lights went on it was great. My wife loved it and we enjoyed it for a... Read More »
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